We have UAT and production version of web site. We have updated production from UAT today and confus...

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Documentation request

This topic contains 12 replies, has 0 voices.

Last updated by hayleyv 15 hours, 42 minutes ago.

Assisted by: Andreas W..

Author	Posts
June 26, 2025 at 4:05 pm #17174625
hayleyv	Background of the issue: We have UAT and production versions of our website. We updated the production site from UAT today, which seems to have confused WPML. I want to re-enable translation on the live site. Symptoms: Translation is not working after updating the production site from UAT. I received a message indicating the site has moved to a new location, with options that do not apply to me. Questions: How can I re-enable translation on the live site after updating from UAT? Why am I not seeing the same screens as before when this issue happened previously?
June 26, 2025 at 8:50 pm #17175263
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Please click "mark this site as a copy" at the bottom section of the migration banner. Also, take note that each site URL needs to be registered on wpml.org, and each site uses a unique site key to connect with wpml.org. Best regards Andreas
June 27, 2025 at 12:27 pm #17177404
hayleyv	Hi, I did that and got this message. Let’s connect the automatic translation credits between the two copies of this site To allow the sites running on hidden link and hidden link to use the same credits for automatic translation, you need to: Follow this link to access the migration code (you can't get it by visiting hidden link manually) Click on Copy migration code Paste the migration code into the field below. BUT when I click the link to get the migration code it just sends me back to my own site here. hidden link Which is super frustrating.
June 27, 2025 at 1:50 pm #17177675
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Yes, the link will send you to the section where you can opt for the migration code on the same site. More details can be found here: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/ You can also select "No" in this second step and then connect the sites later.
June 27, 2025 at 1:58 pm #17177699
hayleyv	What I am saying is the link to get the migration code isn't working. Its just taking me back to my web site not to WPML. It it helps the link text is hidden link BUT it doesn't take me to a code.
June 27, 2025 at 2:20 pm #17177833
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Ok, for now, please select "No" and then use this documentation to connect the sites: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/ I will try to recreate this issue on a new test site.
June 28, 2025 at 8:43 am #17179068
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies, as I just left a comment here that was supposed to be for a different ticket. I am replacing this comment right now. Note, that I am still trying to recreate the reported issue for further escalation.
July 2, 2025 at 7:48 am #17191180
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies for the delay in answering, as my queue was very loaded and I do not work on Sundays and Mondays. I can sadly not confirm any issue on my tests. You said: "BUT when I click the link to get the migration code it just sends me back to my own site here. hidden link" This should send you to WPML > Translation Management > Translation Tools where you find the section "Connected site" including the options to "Copy migration code" or to "Enter the connection key for another site". See screenshot. What were you expecting the link to redirect to? Meanwhile, were you able to set up your sites successfully?
July 2, 2025 at 8:10 am #17191379
hayleyv	Hi thanks for following up. I gave up and just added production (www.achilles.com) as another site using pay as you go. It won't cost anymore because all translations are only done in production. Hayley
July 2, 2025 at 9:03 am #17191729
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Ok, but please follow this guide if you would like to connect sites: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/ Only make sure to add the second site's migration code to the site that already has a subscription. Also, make sure that there is only one active subscription for your production site. The site that you are going to connect to should not have an active subscription for Pay As You Go.
July 3, 2025 at 9:54 am #17196291
hayleyv	Now I have the same issue with UAT... argh! It is immensely frustrating that WPML doesn't recognise that sites move from Dev to UAT to Production on a regular basis. OR that there isn't a workflow to manage it. This is even though I have WPMPL licensed for all 3 instances. Im now trying to add English and French Canadian in UAT it won't let me. So much time I have spent on this this week. So why isn't my UAT instance now working? And what do I have to do to fix it?
July 3, 2025 at 9:58 am #17196335
hayleyv	The link to a migration code does not work and when I do try to add a new language I am getting this critical error.
July 3, 2025 at 10:07 am #17196450
hayleyv	The journey is like this... it asks me if I want to register this as a copy... Which I do. So I click yes. Then I get this screen shot telling me to follow the link and get a migration code. When I click the link to get the migration code it takes me to my live site at this URL see screen shot. hidden link There is not a migration code there. So I am now completely lost. I had set aside a day to do this today. I have now been doing it for 2 hours and got exactly nowhere.