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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with WPML not translating content, strings, and texts properly.

Solution:
We provided a workaround for the translation issue with the Visual Editor widget by suggesting the client add custom XML code to the WPML > Settings > Custom XML Configuration tab. The code is as follows:

<wpml-config>
  <siteorigin-widgets>
    <widget name="WP_Widget_Black_Studio_TinyMCE">
      <fields>
        <field type="Widget: Title">title</field>
        <field type="Widget: Text" editor_type="VISUAL">text</field>
      </fields>
    </widget>
  </siteorigin-widgets>
</wpml-config>

We also provided documentation for using WPML with SiteOrigin: https://wpml.org/documentation/plugins-compatibility/using-wpml-siteorigin/

Lastly, we suggested that the client report the issue to the "Black Studio TinyMCE Widget" plugin author and invite them to join our Go Global program for compatibility assistance: https://wpml.org/documentation/support/go-global-program/

If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 13 replies, has 2 voices.

Last updated by Long Nguyen 5 months, 3 weeks ago.

Assisted by: Long Nguyen.

Author Posts
March 26, 2024 at 6:53 am

harvinderS-3

WPML translate not working properly, its not translating the content, strings texts etc

March 26, 2024 at 7:53 am
March 26, 2024 at 7:58 am #15449783

harvinderS-3

please reply all this query reply to nehasharma@digranknow.com

March 26, 2024 at 9:29 am #15450286

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I see the issue related to the plugin "Black Studio TinyMCE Widget" and "SiteOrigin" page builder. I can replicate this on the sandbox site.

I'm discussing with our 2nd tier support about this issue and update you here when I have more information.

Also, I don't have an option to CC another email address to receive the notification in this forum.

Thanks.

March 27, 2024 at 7:20 am #15453650

harvinderS-3

hi, how much it will to resolve the issue?

March 27, 2024 at 7:44 am #15453701

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Our 2nd tier support is still checking the compatibility issue. I will let you know when I have any information.

Meanwhile, please try to use the standard widget SiteOrigin Editor to use the TinyMCE editor and translate the widget content.

Thanks.

Edit Page “WPML test page a” ‹ Sandbox — WordPress 2024-03-27 14-41-52.png
March 27, 2024 at 11:56 am #15455319

harvinderS-3

please let me know about any update asap

March 28, 2024 at 9:36 am #15459573

harvinderS-3

any update, its urgent

March 28, 2024 at 10:14 am #15459724

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I got a workaround from our 2nd tier support. Please add the custom XML code below to WPML > Settings > Custom XML Configuration tab, to register the content in the Visual Editor widget for translation.

<wpml-config>
  <siteorigin-widgets>
    <widget name="WP_Widget_Black_Studio_TinyMCE">
      <fields>
        <field type="Widget: Title">title</field>
        <field type="Widget: Text" editor_type="VISUAL">text</field>
      </fields>
    </widget>
  </siteorigin-widgets>
</wpml-config>

Then edit the page in English > Click on Update > Update the translation. Refer documentation
https://wpml.org/documentation/plugins-compatibility/using-wpml-siteorigin/

Looking forward to your reply.
Thanks

March 29, 2024 at 12:18 pm #15464257

harvinderS-3

Hello you can check my website widget not translate this is big issue please check what happen i need urgent solutions please footer content not translate

March 29, 2024 at 12:47 pm #15464345

harvinderS-3

Other pages text save but not show on frontend only home page show please check what an issue

March 29, 2024 at 3:19 pm #15464828

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I can see the translation content which is created with the widget Visual Editor displayed as well in the frontend on some pages, not only the homepage. The translation text widget in the footer is translated also.
Please check the attached screenshot.

Thanks.

Tentang kita - Easy Gold Trading 2024-03-29 22-16-55.jpg
Tentang kita - Easy Gold Trading 2024-03-29 22-14-32.jpg
Beli perak dan emas - Beli Emas Dalam Talian di Malaysia | Beli Barang Kemas Dalam Talian di Malaysia | Dagangan Emas Mudah 2024-03-29 22-12-32.png
March 30, 2024 at 5:48 am #15465968

harvinderS-3

Pervious things i do manual not automatic Now check the product page hidden link

hidden link
hidden link
hidden link
hidden link
hidden link
hidden link
hidden link
hidden link

Please check these issue i am waiting your reply

March 30, 2024 at 7:04 am #15466008
harvinderS-3

Hello team Pervious some issue i have fix our side but on checkout and cart page have new issue i not find any way to translate so please help me

check below screenshot of cart page

hidden link

New threads created by Long Nguyen and linked to this one are listed below:

https://wpml.org/forums/topic/on-checkout-and-cart-page-have-new-issue-i-can-not-find-any-way-to-translate/

April 1, 2024 at 3:34 am #15467938

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

We can handle one issue per ticket only so I will split your issue with the Cart page into a new ticket. If you see the main issue of this ticket with the SiteOrigin widget is resolved, please mark it as Resolved.

Also, please help us report the issue to the plugin "Black Studio TinyMCE Widget" author and ask them to join our Go Global program where our Compatibility developers will help them to make their product compatible with WPML.
https://wpml.org/documentation/support/go-global-program/

Thanks.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.