I have created a demo website for you.
Should I send you the link here? I don't want it to be exposed to everyone. Also, I need an email to create login details for you, so you can test out order emails yourself.
You should be getting an email with WP access to the website. Feel free create orders or if you need, create a payment method to finish up the order, like BACS etc.
Can you please let me know if you have a backup of your site? Sometimes, the site can get an error while I’m trying to fix it.
Also, if you could share the steps you took to reproduce the issue, that would be great. Maybe I could create orders from a different user?
Oh, and we recently released a new version of the WPML plugins. Could you please update your plugins to the latest version? If that fixes the issue, let me know.
We usually release our WPML updates gradually, so if your websites haven’t received the update yet, don’t worry. You should see it within a few days.
If you want to get the update right away, here’s what you can do:
You have full admin access to the development website so you can add as many test users and orders as you like. It would be probably good using your own account, since you can get emails.
To re-produce the wrong emails just create an order from the website itself. There are some products on the homepage. Add one of the products to the cart and complete the checkout. After that, you can switch the language by adding /lv or /et to the homepage website. To test various emails, just change the status of the order and send out an email to the customer (your test customer or yourself).
Do this proccess with all of the languages - Lithuanian, Latvian and Estonian. You'll notice that you have some english strings mixed up in emails or each language mixed with itself.
Don't worry about the website, it's a development stage, so I can rollback if anything breaks.
The updates DID NOT solve the problem. I'm still receiving some parts of the emails not being translated.
If you look at the email log, and look at the log ID 5 and log ID 8, you will see that the log ID 8 email has these strings in Lithuanian - hidden link
The log 5 has all of the translations in latvian, but for some reason the same email at log ID 8 has strings in lithuanian (in Latvian email).
Yes, the issue is happening as I have set the administrator profile language to English, If I change it to site default hidden link it's working properly for me
Also, can you provide me ftp details of your staging site, I have enabled the private reply for you.
You have removed the private messaging for me again. The FTP details are correct, I have checked the password. Just remove the "hidden link" that the reply box is putting in front. Only use my provided login url. For example hidden link. Should work as intended. If not, please provide me the access to the private reply and I will provide IP address instead of the FTP
I will apply the fix to the LIVE site and let you know if this fixes the issue.
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