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Tagged: Bug
This topic contains 9 replies, has 2 voices.
Last updated by Long Nguyen 1 year, 5 months ago.
Assisted by: Long Nguyen.
Author | Posts |
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August 4, 2023 at 10:09 am #14154219 | |
riencov |
Hi, We have a title field in our ACF Blocks type. This title field is of type 'clone'. When saving this field, it remains empty. Every other field is working. We tried to change the fields inside of the parent fields set to 'copy', but didn't work out. If we turn of the WPML plugin, everything works well. |
August 7, 2023 at 3:06 am #14160859 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi Riencov, Thank you for contacting WPML support, I'd be happy to help you with this issue. Can you please try to replicate the issue on a clean installation of WordPress? You can login to a sandbox site directly with the link below Look forward to your reply. |
August 7, 2023 at 8:55 am #14161995 | |
riencov |
Hi Long Nguyen, Thanks for youre reply. I did manage to replicate the issue on the sandbox site. 1: Installed ACF to add fields to page (Home) When i deactivate WPML the problem is still there, but before it wasnt, so it looks like when we add (more than one) clone field, when WPML is active something strange happens... |
August 7, 2023 at 9:59 am #14162751 | |
riencov |
Hi Long, It looks like the issue appears after updating ACF and WPML. So let me test a little more, maybe it is a ACF bug after all, or in combination with WPML. Ill let you know when i know more! Big thanks! |
August 7, 2023 at 2:34 pm #14164613 | |
riencov |
Hi Long, I identied the exact moment when the issue appears. All my ACF groups are on "Expert" translation mode, i want to change them to "Same fields across languages". When i do that the problem occurs, when i change it back the damage is already done and the field wont save ever again. Any thoughts? |
August 8, 2023 at 2:34 am #14166503 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, Can you please try to replicate the issue on the sandbox site? I do not see that issue there, here is the screen record hidden link If it is a specific issue on your site, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ Look forward to your reply. |
August 9, 2023 at 5:21 am #14172843 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, Please share the server protection account also, it prevents accessing the login page directly. Your next reply is set to private to share the info. Please check this screenshot hidden link Look forward to your reply. |
August 9, 2023 at 9:46 am #14174525 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, I change the setting Display of the clone field to "Group (displays selected fields in a group within this field)" and I can save the value as well. Please check this screenshot hidden link Can you please confirm it works on your site? |
August 16, 2023 at 10:31 am #14208545 | |
riencov |
Hi Long, After updating this is a solution, or more a workaround though. Thanks for now! |
August 17, 2023 at 1:39 am #14241813 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, Thanks for your confirmation. There is a similar issue in our development tasks and I will add this ticket to increase the priority of the task. You can use that workaround for now. Have a good day 🙂 |