After activation of the "WooCommerce Multilingual" plugin, prices are incresing at check out page

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Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)

This topic contains 6 replies, has 0 voices.

Last updated by Otto 1 month, 3 weeks ago.

Assisted by: Otto.

Author	Posts
March 11, 2025 at 9:33 am #16800404
konstantinosP-21	Background of the issue: I am using the WPML plugin along with WooCommerce Multilingual on my site hidden link. I am trying to book a new car, but I am experiencing an issue with the pricing. Symptoms: After activating the WooCommerce Multilingual plugin, the prices on the checkout page keep increasing and do not reset when I try to book a new car. Normally in the screenshot price should be 270, but it is adding price of previous viewed item and it adds to 540 Questions: Why are the prices increasing at checkout after activating WooCommerce Multilingual? How can I reset the prices when booking a new car?
March 12, 2025 at 1:00 pm #16807181
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, The Motors theme is compatible with WPML: https://wpml.org/theme/motors/ Not sure about the other extensions. The good thing is that we have already cooperated with the author 🙂 To be able to investigate the problem, we need to replicate the issue on a clean installation. I created a clean installation of WordPress, WooCommerce, WPML, and all necessary WPML add-ons. You can access the WordPress dashboard using the link below: hidden link Kindly follow the steps below: - Don't restore your site there. - Install the Motors theme and just the necessary extensions - Set up the bare minimum to see the problem, just a product will do, I think Let me know once it's done and we will take it from there. Thanks! Best Regards, Otto
March 15, 2025 at 11:29 am #16819700
konstantinosP-21	Hello ok give me some time to prepare it. Need to have the production site running first.
March 16, 2025 at 12:17 pm #16821517
konstantinosP-21	Hello. The issue begins the moment I translate products in the second language. For some reason in the sandbox, even though I select to translate products, the page afterwards does not include products to translate. If you try to translate all products right after, the price in card keeps increasing every time you try to checkout in the second translated language. I can set up a copy on my server and give you access if you would like
March 17, 2025 at 12:45 pm #16824607
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Thanks! I managed to translate the products (WooCommerce Multilingual setup needed to be completed). After that, I tried to reproduce the problem but I couldn't. Can you please double-check? If you manage to see it please describe the steps I should follow to see it too. If the issue is not happening with a minimal setup, it may be a compatibility issue with another plugin on your site. To confirm, can you please check the following in a testing environment? IMPORTANT: Please try this in a staging environment or at least with a backup of your site files and database before continuing. Disable all plugins except WPML-related and the ones needed to reproduce the issue. If the issue is solved, activate it one by one to see which one is causing the problem. Let me know your results, please. Best Regards, Otto
March 19, 2025 at 7:23 am #16833402
konstantinosP-21	Hello, thanks for your detailed response. There seems to be a problem with the office selection in Greek language. Please see attached. Can not select the ones available in English. May I suggest to start over with a clean install? I can then re-upload the theme and replicate the problem. What do you think? Kind regards Konstantinos
March 19, 2025 at 1:04 pm #16835388
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hi Konstantinos, Sure, I created a new test site, you can access it here: hidden link Best Regards, Otto

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