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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/

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Last updated by Andreas W. 3 days, 7 hours ago.

Author Posts
December 19, 2024 at 7:06 pm #16531539

Phill

Background of the issue:
I'm trying to connect all my company sites so that they share credits. I've done this with 2 sites but my main site will not allow me to get the migration/connection code to add to the other 2.

Symptoms:
There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team.

Questions:
Why can't I get the migration/connection code for my main site?
How can I resolve the connection issue to automatic translation?

December 19, 2024 at 8:18 pm #16531692

Phill

That's what I'm trying to do, but the site in question is saying it can't connect to WPML and so I can't get the migration code.

Screenshot 2024-12-19 at 21-17-47 Translation Management ‹ Code Clinic — WordPress.png
December 21, 2024 at 6:32 pm #16536908

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi,

Did you already disable any third plugin and try swtiching to a default theme, to narrow down if a third plugin or theme code might be causing this issue?

If so, could you please go to WPML > Support > Installed Suppport and click "Check now". Do you see any API or site key issues? Please send us a screenshot from the results.

Also, please send us your account ID which can be found at WPML > Support Troubleshooting > Your Automatic Translation account id is.

Best regards
Andreas