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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 1 reply, has 0 voices.

Last updated by Osama Mersal 6 days ago.

Assisted by: Osama Mersal.

Author Posts
January 28, 2025 at 10:36 am #16641014

azizf

Background of the issue:
I am trying to render color swatches properly on the Arabic version of the product grid in the Woodmart theme. The element is missing in the Arabic version, while it works correctly in the English version. Link to a page where the issue can be seen: hidden link

Symptoms:
Color swatches are not rendering properly on the Arabic version of the product grid. The element is missing in the Arabic version.

Questions:
Why is the element missing in the Arabic version?
How can I fix the color swatches rendering issue on the Arabic version?

January 29, 2025 at 9:07 am #16645103

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama