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[Waiting for user confirmation] Custom post types not ready for translation
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Background of the issue:
For the translation of a website, I am using a Translation Memory platform called Phrase that connects directly with WPML through a connector. Everything works fine and all post types can be translated, except for one called 'Centers'. There is another custom post type, which is built the same way, called 'Activities', that can be translated with no issues. I tried creating a custom XML file but I'm not sure how to do it.
Customer support from Phrase say they cannot help any further because this is a WPML configuration issue.
Symptoms:
In the Phrase folder for content available for translation, 'Activity Items' and the taxonomy for 'Centers' called 'Centers categories' are available, but there is no folder for the post type 'Centers'.
Take a look at this video: hidden link
Questions:
Could you give me some hints about what can I do to make the 'Centers' post type available for translation?
Maybe configuring the custom XML file for the 'Centers' post type?
Or maybe reseting all translations for that CPT...
I can give you access to the site if you wish.
I really hope you can help me with this. Thanks!
The custom post type is already enabled for translation through an XML configuration, which is why you're seeing the "lock" icon in the settings.
I recommend first testing whether the content can be translated using the standard method. You can do this directly on the CPT by clicking the "+" icon or via WPML -> Translation Management. Once this works, we know if the issue is related to "Phase" which I'm not familiar with.
The XML configuration is not enabled because there is NO lock icon in the settings. You see the lock icon beside other CPT, but not on the one I'm talking about.
Please see image attached.
I cannot use the standard method because I need to centralize everything inside Phrase.
How can I set up an XML configuration for that CPT?
Please help me.
What I notice here is that the CPT "Activities," which you mentioned as functional, appears to be missing. It seems "Activities" has not been created as a standard CPT, as it does not show up in the provided WPML debug information. In contrast, "Centers" is a regular CPT like Posts, Pages, Products, or Events, but "Activities" is not. Could you clarify how "Activities" was created? This might show why "Centers" is not working on Phase.