before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
To expedite handling your support requests, can you please share WPML support debug information from your site?
* To provide the debug information:
- Login to your site and go to WPML -> Support, in there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire text box content and copy it.
- Go back to our support forum, find the debug information box, and paste it.
