[Resolved] Facebook for Woocommerce WPML compatibility issues

Hello,

It might be that this behavior is expected for admin users, but does it behave the same for Facebook visitors?

Please also test setting the site URL format to "Language in directories" at WPML -> Languages instead of using "Language as Parameters".

Apart from that please enable the WPML language cookie for supporting AJAX filtering at WPML -> Languages.

More details here:
https://wpml.org/documentation/getting-started-guide/language-setup/enabling-language-cookie-to-support-ajax-filtering/

If this will not solve the issue I can offer to create a app on our test server on Cloudways and we could migrate a copy of your website for further investigation.

Kind regards
Andreas

Hello,

Thank you for the provided information.

Please add the following code snippet to your theme´s functions.php file:

 add_filter ('facebook_for_woocommerce_integration_prepare_product', 'fix_product_url', 11, 2);

 function fix_product_url($product_data, $id) {
	 $product_lang = apply_filters( 'wpml_post_language_details', null, $id );
	 $product_data['url'] = apply_filters( 'wpml_permalink', $product_data['url'], $product_lang['language_code'] );
	 return $product_data;
 }

Then sync again with the Facebook page: WooCommerce->Settings->Integration -> Sync-ReSync.

Does this solve the issue?

Kind regards
Andreas

Hello,

Could you please provide me more information about the issue?

Here is how WPML handles the products and their Post ID in WordPress and the SKU:

1) We create a product with SKU 0001 and WordPress gives it a Post ID, example post_id_28

2) We translate the product which will use the same SKU 0001 and new Post ID, example post_id_29

Now, if the Facebook for WooCommerce uses own Product IDs for their user interface then ther eis nothing WPML could do about this from our side.

I have created here a test-site for you to investigate and if needed recreate the issue, but if those IDs are generated by the Facebook plugin, then you should consult their support team about the issue.

One-Click-Login:
hidden link

Kind regards
Andreas

Hello,

Thank you for your message.

For understanding the issue in the right context:

If a client clicks on a Product on Facebook he is always getting redirected to the English Checkout Page instead of the Greek version for Greek products?

If so, I see you are using the language as parameter setting for the URL. Could you please test if it works if you enable "Languages in Dorectories" instead at WPML -> Languages?

Also, please verify if language redirection by browser language is enabled and test with or without this setting.

Let me know the results.

Kind regards
Andreas

Hello,

I am sorry but you did not answer my question.

If a client clicks on a Product on Facebook he is always getting redirected to the English Checkout Page instead of the Greek version for Greek products?

Is the issue with the cart URLs inside the CSV export file connected to functional issues with WPML?

You are referring with the CSV feed to a Facebook Feature as this:

If a client clicks on a Product on Facebook he is always getting redirected to the English Checkout Page instead of the Greek version for Greek products?

Please take note, that if we handle a Facebook internal feature, then we might not be able to take any influence on this from our side. Further, custom code solutions are not covered by our support policy.

https://wpml.org/purchase/support-policy/

How do you export this feed? Does it come from the options inside of WoooCommerce -> Facebook?

If need I will setup a Facebook account for testing pupose, but I need to know in detail how to recreate the issue and see if we can fix it with adjusting settings or translations.

Kind regards
Andreas

Hello,

Thank you for your message.

In order to confirm and further escalate the issue could you please assist me in setting up this test-page?

One-Click-Login:
hidden link

We will take further steps from there. Please send me a short notification once WooCommerce and Facebook are set up and I will do the testing and further escalation.

In case you are not able to recreate the issue on this new WordPress install, then the problem might be connected to a third plugin in use.

Did you already test if the issue persists while using only WPML, WooCommerce and Facebook for WooCommerce?

Kind regards
Andreas