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[Closed] footer not translated to English

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Last updated by Christopher Amirian 2 weeks, 6 days ago.

Assisted by: Christopher Amirian.

Author Posts
December 17, 2024 at 8:57 am #16520408

beverlyL

Background of the issue:
I am using the Swimi theme for my website hidden link. I have finished translating the footer using WPML, but the English content is not displaying.

Symptoms:
The website is only showing the footer in French, the default language, no English footer in English side.

Questions:
Why is the translated footer not displaying in English?
How can I ensure the footer translation appears correctly on the website?
December 17, 2024 at 12:00 pm #16521537

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Welcome to WPML Support. I checked the footer of the website and it seems to be created by Elementor.

Please follow the steps below to translate the Elementor template for the footer:

https://wpml.org/documentation/plugins-compatibility/elementor/#translating-elementor-templates

Also please increase the PHP memory limit:

The minimum requirement is 128M but I suggest that you increase it to 512M: https://wpml.org/home/minimum-requirements/

You can add this by adding the code below to "wp-config.php" file of your WordPress installation root folder:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '512M');
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

And finally, if the theme you use has an option to select the footer template, you need to translate that in the string translation:

https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.
December 19, 2024 at 2:36 pm #16530580

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi Gary,

The theme uses the template ID to show the footer so I tried the following steps:

1- Go to WPbingo > Footers
2- Get the original footer ID (29654)
3- Switch the language to English from the top admin bar and get the English footer ID (41166)
4- Go to WPML-> String Translation-> Translate Admin Text, and search for the original ID
5- Select the string and add it to String Translation
5- Go back to the String Translation page and use the English ID as a translation of the original

Now the English Footer shows on the inner pages:

hidden link

But I am not sure why it is not showing on the homepage. I wonder if you selected to have a separate footer for the homepage? or there is some sort of cache happening?

FYI, I will be off the next 2 days so the next answer will be longer.

Thanks.

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