I can't translate the custom description of my product categories anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to translate the custom description of your product categories anymore, and it does not appear on the Advanced Translation Editor (ATE).
Solution:
First, ensure you have backed up your entire site. Then, we recommend updating your WPML plugin and all related add-ons to the latest versions available. You can find these updates in your WPML account under My Account > Downloads. If the updates are not visible, click the "Check for updates" button in Plugins > Add New Plugin > Commercial on your WordPress dashboard. After updating, if the problem still exists, please use the workaround suggested in this forum post.

Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Bug

This topic contains 17 replies, has 2 voices.

Last updated by Andrey 2 days, 20 hours ago.

Assisted by: Andrey.

Author	Posts
February 29, 2024 at 3:16 pm
nicolasF-24	I can't translate the custom description of my product categories anymore, it does not appear on the ATE
February 29, 2024 at 4:57 pm #15359811
nicolasF-24	Yes sure you can do all of that on the staging 😉
February 29, 2024 at 4:59 pm #15359819
Bigul	Hello, Most of the plugins of the staging site have the older version of plugins - hidden link. So can you please update the staging site? It will help us a lot in debugging. Also, allow us to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/). In case of further debugging and escalation -- Thanks! Bigul
February 29, 2024 at 7:46 pm #15360415
nicolasF-24	Hi, It's not linked to the plugins, you can disable them or update if needed, doesn't matter For Duplicator yes you can
March 1, 2024 at 11:48 am #15362644
Bigul	Hello, Thank you for the permission. We will debug it further and get back to you as early as possible. Please wait. -- Thanks! Bigul
March 1, 2024 at 1:17 pm #15363137
Bigul	Hello, Sorry, one more request. Please share FTP credentials to access the staging site folders. As a part of troubleshooting, I have upgraded to the latest version of must required plugin and it resulted in the following error. So unable to access the backend now. There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress. -- Thanks! Bigul
March 1, 2024 at 2:12 pm #15363337
nicolasF-24	Hi, I have corrected it
March 1, 2024 at 3:53 pm #15363745
Bigul	Hello, Thank you for the updates. We will debug it further and get back to you as early as possible. Please wait. -- Thanks! Bigul
March 4, 2024 at 2:59 pm #15370289
Bigul	Hello, The issue exists after the initial checks. So consulting with our second-tier team for an expert opinion. We will get back to you as soon as possible. Please wait. -- Thanks! Bigul
March 4, 2024 at 4:17 pm #15371182
nicolasF-24	Hi, Okay no problem i'm waiting for your feedback
March 7, 2024 at 2:03 pm #15384730
Bigul	Hello, We are still working on this. This is related to your following ticket. So waiting for the expert opinion from our developers. Please wait. We will update you soon. https://wpml.org/fr/forums/topic/split-categories-on-shop-widget-dont-appear-in-other-languages/page/2/#post-14438465 -- Thanks! Bigul
March 8, 2024 at 8:17 am #15387597
nicolasF-24	Hi man, You're right i totally forgot that ... But since you made a lot of udpates, and i think i lost all the manual changes ... I will wait for your feedback
March 8, 2024 at 4:11 pm #15390173
Bigul	Hello, Thank you for your feedback. One request. Please try the workaround suggested in the following ticket after a full site backup{mandatory} and let us know if the bug exists or not. It will help us a lot in tracking this. https://wpml.org/fr/forums/topic/split-categories-on-shop-widget-dont-appear-in-other-languages/page/2/#post-14438465 -- Thanks! Bigul
March 12, 2024 at 9:32 pm #15401644
nicolasF-24	Okay i will try tomorrow and let you know;)
March 13, 2024 at 11:32 am #15403364
Bigul	Hello, Thank you for your updates. Take your time. We will wait for your feedback. -- Thanks! Bigul