This thread is resolved. Here is a description of the problem and solution.
Problem:
You are unable to translate the custom description of your product categories anymore, and it does not appear on the Advanced Translation Editor (ATE).
Solution:
First, ensure you have backed up your entire site. Then, we recommend updating your WPML plugin and all related add-ons to the latest versions available. You can find these updates in your WPML account under My Account > Downloads. If the updates are not visible, click the "Check for updates" button in Plugins > Add New Plugin > Commercial on your WordPress dashboard. After updating, if the problem still exists, please use the workaround suggested in this forum post.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 17 replies, has 2 voices.
Last updated by 2 days, 4 hours ago.
Assisted by: Andrey.
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