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[Closed] I have a problem with product photo (woocommerce)

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This topic contains 1 reply, has 2 voices.

Last updated by Kor 1 year, 9 months ago.

Assisted by: Kor.

Author Posts
May 15, 2023 at 9:51 am #13646645

przemyslawD-3

Hi,

I have some problem with product photo - I try to change it but it happened only for product in main language, in translation there is still old photo. Despite this in translation everythings looks ok.

I tried to clear cache and things like this but nothing happaned 🙁

old photo.JPG
new photo in translation.JPG
May 15, 2023 at 7:08 pm #13650933

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Please navigate to Woocommerce > WooCommerce Multilingual & Multicurrency > Status > Troubleshooting(bottom right corner) > Click on "Sync products "gallery images"

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.

Let me know how it goes.

Thanks!

Kor

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