[Closed] my site translated url is not working

Hi Atiq,
Thanks for contacting WPML support.

I would need to request temporary access (WP-Admin and FTP) to investigate the issue further.
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website first❌

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✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site if needed.

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Thanks for your cooperation

Thanks for providing the access details.

I checked the staging site but I can't replicate the issue there, please check this recording: hidden link

Please try the following steps on the live site and let us know if that helps:

1. Resave the category translation
2. Go to Dashboard > Settings > Permalinks
3. Resave the permalink settings by clicking the "Save Changes" button without making any changes
4. Clear the cache memory
5. Clear the server-side cache if enabled

Hi,

I couldn't find more clues, so I'm consulting our 2nd tier support team.

I will update you once I get their reply.

Sorry for the late reply due to the weekend.

We found that this is caused by the "Remove category base" option in the Rank Math SEO plugin. When I disable this option in Rank Math SEO > General Settings > WooCommerce, then resave the Permalinks, the issue is resolved as you see here: hidden link

The same Arabic slug is probably used with another post/page on your site, which conflicts with the category slug translation.

First, please install the WPML SEO plugin because it's required for the full compatibility between WPML and Rank Math (https://wpml.org/documentation/related-projects/wpml-seo/)

If that didn't help, kindly check if the slug is used with another post/page and use a different slug there.

Let us know please how that goes.

I also don't think it's a problem with WPML since it's working on the staging. Kindly note that I didn't suggest adding the category base to the URL.

When the "Remove category base" option is disabled the issue doesn't happen, which means that the same slug might be used with another post or taxonomy on your site.

So please try what I suggested before:

1. Install the WPML SEO plugin
2. Check if the same slug is used with another post or taxonomy

I'm also consulting our 2nd tier supporters to check if they can find more clues.

I don't think changing the page URL settings can cause this issue with product categories, also the staging uses the same page URL settings.

I'm still waiting for the feedback from our 2nd tier supporters and will update you once I have some news.

Hi,

I'm still waiting for the feedback from the 2nd tier support team, I will update you once I have their reply.