This thread is resolved. Here is a description of the problem and solution.
Problem: The client manually installed a new WPML update because it wasn't showing in the WordPress updates section or in plugins, which resulted in a critical error on the website. Solution: We logged into the site and attempted to update the WPML plugins via the Plugins -> Add New -> Commercial page. However, the site was still pointing to localhost, which we identified from the WPML -> Support page notice indicating the site was detected at localhost. This could interfere with updating plugins from a publicly mapped address.
To resolve this, we deactivated all plugins, switched to the standard WP theme 2025, updated the WPML plugins (WPML, String Translation, and WCML), and then reactivated these along with WooCommerce. After these steps, the fatal error was no longer present.
We recommend the client to try reproducing the issue with the current setup and report the steps if the error reoccurs. Additionally, we advised using PHP 8.2 until newer versions are fully supported, as PHP 8.4 is still in beta support by WordPress. For more details on PHP compatibility, visit WordPress PHP Compatibility.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I installed the new WPML update manually because it didn't show in the WordPress updates section or even in plugins. After installation, the website got nuked to the ground. Link to a page where the issue can be seen: hidden link
Symptoms:
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Questions:
Why did the manual installation of the WPML update cause a critical error?
How can I resolve the critical error after the WPML update?
I uploaded txt file of nginx error logs. Showing fatal error caused by WPML!
1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML and String Translation.
3) Switch to a standard theme like 2024 or 2021.
4) Update to the latest versions of WPML and check for the issue if it still happens.
Please let me know and I'll try my best to help you further on the matter.
Yes Elessi Theme is WPML compatible. However, sometimes new changes within the theme, accompanied plugins or in overall system can render to incompatibility issues.
Please feel free to share the information you get from theme support and we'd love to accommodate/incorporate on our end as needed.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
I’ve checked the error logs, and there’s no indication that Nasa Core Plugin is causing the issue.
The errors seem to be related to WPML (sitepress-multilingual-cms), specifically missing the /templates/tm-menus/ directory and issues with the Twig template loader. Additionally, the ReflectionException: Class “WPML\TranslationRoles\Service\AdministratorRoleManager” does not exist error suggests a possible conflict or missing files within WPML.
Since you’re already using the latest WPML version and have reached out to their support, I recommend:
Downgrading PHP to 8.1 or 8.2 to check if the issue persists.
Waiting for WPML’s response, as it might be an incompatibility with PHP 8.4.
Please make sure to create a backup, before doing any actions, just in case.
2) If you still have issues, please create a staging site and share with me FTP and wp-admin access so I can check the issue further. I tried to access URL you shared before, but I get "Site Not Found".
so it's definetly this new version is not agreeing with already installed plugins.
Please fix that. I can give you access to my staging site on my local server with FTP access. But for now WP on staging site is down with critical error due to new WPML. Since I deleted the old one with all other WPML plugins.
