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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was able to update the product gallery images and the main product image in Italian, but when trying to do the same in German, the gallery images were replaced by the Italian images instead of updating to the new German ones.
Solution:
If you're experiencing an issue where your product gallery images are not updating correctly in a secondary language, we recommend following the steps in our guide to translate the images. This guide will help you to ensure that each language version of your product displays the correct images.
Please visit the following documentation for detailed instructions:

If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in our forum: WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 1 year, 7 months ago.

Assisted by: Carlos Rojas.

Author Posts
April 11, 2024 at 7:57 am #15507552

pauline-anais-francoiseL

Hi, I successfully updated the product gallery images and the main product image in Italian, and everything worked as expected. However, when I attempted to update the product gallery images and the main product image in German, I encountered an issue. The main product image updated correctly, but the gallery images did not; instead, they were replaced by the newly updated Italian gallery images. I think I used Manual Translation for German version. Could you please assist me with this matter?

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April 11, 2024 at 11:25 am #15508773

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

I understand that you desire to show different images in the products depending on their language.

If the above is correct, then I'd recommend you follow the steps described in this guide to translate the images: https://wpml.org/documentation/getting-started-guide/media-translation/

Regards,
Carlos