Random deletion of

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

Tagged: ATE

This topic contains 0 reply, has 1 voice.

Last updated by Shekhar Bhandari 3 months, 3 weeks ago.

Assisted by: Shekhar Bhandari.

Author	Posts
December 16, 2024 at 12:29 pm #16517294
Jasper	Background of the issue: I am experiencing an issue with WPML where tags are inconsistently handled in translations. Sometimes the paragraph tags are preserved, while other times they are disregarded, causing formatting issues in the translated content. The only consistent workaround I’ve found is to make a minor change to the original content, which forces WPML to reapply the translation and restore the paragraph tags. However, given the large number of pages on my site, manually updating each page and its translation is not feasible. This issue can be seen on the following pages: hidden link, hidden link, hidden link, hidden link, hidden link, hidden link, hidden link. Symptoms: Random deletion of tags in translations, causing formatting issues. The issue is inconsistent, with paragraph tags sometimes preserved and other times disregarded. Questions: Can you provide a solution to bulk update translations or fix the formatting issue?
December 19, 2024 at 8:26 am #16528653
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello 🙂 I will help you further on this issue. I checked the page: hidden link but it redirects to homepage so couldn't see the issue. Can you record a video showing the issue so I can debug this further. Look forward to your reply. Thanks
December 19, 2024 at 12:05 pm #16529960
Jasper	Hi, Sorry I hidden the languages yesterday, not thinking about this. I changed it back and the links should be available again.
December 19, 2024 at 12:20 pm #16530013
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
December 20, 2024 at 9:21 am #16532748
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Error: The username TEMP WPML is not registered on this site. If you are unsure of your username, try your email address instead. Can you please check it? Thanks
December 21, 2024 at 10:22 am #16536249
Jasper	Sorry, somebody deleted that account for safety. Try again... Also I am not receiving email from this ticket for some reason. Hence the slow reply
December 23, 2024 at 4:59 am #16539264
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I can see the issue, the issue is happening as the whole text is joined before translating, can you unjoin the texts and translate it and see if it helps? Also, provide me few more examples of the pages so I can test this further. Look forward to your reply. Thanks
December 23, 2024 at 9:12 am #16539609
Jasper	Hello Shekhar, That translation is untouched both original as translation. Manually updating the original might be a fix. But we are talking about hundreds of pages. So that is really not realistic. Please advice
December 23, 2024 at 10:58 am #16540028
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello Jasper, Can you provide me few other pages example where the issue exists? 4-5 pages will help. Look forward to your reply. Thanks
December 23, 2024 at 2:30 pm #16540713
Jasper	Sure... here is a bunch: hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link
December 23, 2024 at 2:53 pm #16540797
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you let me know if this translations were translated automatically? Or there are manual translations too? Look forward to your reply. Thanks
December 23, 2024 at 3:45 pm #16540946
Jasper	Hi Sheckhar, They were all automatic translations via the WPML Translation Management / Dashboard.
December 25, 2024 at 6:36 am #16544960
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I can replicate the issue and I have escalated the issue to our developers. I will update you as soon as I will receive any feedbacks from them. Thanks
January 17, 2025 at 1:25 pm #16606287
Jasper	Hello, This issue is now open for a while... is this still active?
January 20, 2025 at 3:32 am #16611584
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Yes, the issue is still in our developers queue, I will update you as soon as a fix is released. Thanks