This thread is resolved. Here is a description of the problem and solution.
Problem:
You are trying to request a refund for the WPML plugin but cannot find the button to do so on the refund page. Additionally, you are experiencing issues with manual translation despite having paid for the service.
Solution:
If you're experiencing this issue, we recommend trying the following steps:
1. Visit the refund page directly at https://wpml.org/purchase/refunds/.
2. If you do not see the refund request button, it might be due to a browser extension. Try accessing the page using a different browser or device.
3. Alternatively, you can contact our administrative team directly by filling out the form at https://wpml.org/home/contact-us/contact-form/. They will assist you promptly.
Additionally, with your current subscription, you have access to 90,000 automatic translation credits. You can learn how to assign and use these credits on your site by visiting:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 1 month, 1 week ago.
Assisted by: Mihai Apetrei.