Some pages on the Indonesian website are not working properly. Earlier it was working

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with the UI of some Indonesian pages on their website not displaying correctly after translating the website into Spanish using the WPML String Translation plugin. Deactivating the plugin resolves the issue, suggesting a problem with string translation.
Solution:
1. We recommended the client to provide debug information to better understand the site configuration. This can be done by following the steps at https://wpml.org/faq/provide-debug-information-faster-support/.
2. If the issue is related to menu translation:
- Navigate to Appearance > Menus.
- Select the problematic menu and switch to the translated language.
- Delete the translated menu and synchronize it again by following the steps at https://wpml.org/documentation/getting-started-guide/translating-menus/.
3. Check if reducing the text size in the menu buttons resolves the issue, as oversized text might be causing layout problems.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Known issue

This topic contains 4 replies, has 1 voice.

Last updated by Noman 1 week, 4 days ago.

Assisted by: Noman.

Author	Posts
June 19, 2025 at 2:22 pm #17151207
mariosP-5	Background of the issue: I am working on an Indonesian website that is currently under development. I am trying to resolve an issue that occurred previously, which was identified as a string translation issue by your team. Symptoms: Some pages on the Indonesian website are not working properly. Questions: Why some page's UI of Indonesian website not coming correctly.
June 20, 2025 at 2:22 pm #17154655
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello, I'll help you get started while a supporter takes your case. 1) Could you please share the debug information of your site? It will help us have a good overview of what your site has and how's it configured. You can do it by following these steps: https://wpml.org/faq/provide-debug-information-faster-support/ 2) It seems part of the problem comes from your menu, right? if the elements from the menu are translated: - go to Appearance > Menus - Select your menu - Switch language to the translated one that has issues. - Delete that translated menu. - Synchronize it following these steps: https://wpml.org/documentation/getting-started-guide/translating-menus/ That will probably help, However if you're using any plugin or any way to modify the menu, please do let us know. - The button seems to be "wrong" because the text makes the button be bigger than the space it has at its disposal. if the text is shorter, does the problem continue? ------------- Apart from that, are you creating this page with a page builder or something like global elements or similar? these details can help us understand how to tackle the problem effectively so we can easily solve it. Regards,
June 20, 2025 at 3:19 pm #17154745
mariosP-5	No I am not using any plugin to add menu. I am adding the menu in that way which wpml prefer. When I deactivate "wpml string translation" plugin then all the pages which were not coming properly on the browser they were also fine. So that's why I am saying it it the issue of "string translation". Yesterday I translate the website in Spanish. and Spanish is working fine. All the pages of Spanish is correct but weird thing is that some Indonesian pages UI is wrong now. here are the links:- hidden link hidden link hidden link hidden link hidden link
June 20, 2025 at 3:29 pm #17154762
mariosP-5	my live website is hidden link and Staging website is hidden link which I created today. I get the pop up to integrate it and I successfully added the migration code and confirm that it is a clone copy and live website is still on finpros.com. but when I am checking the error log of wpml and push that on the chatgpt I am getting this. WPML has detected a change in your site's URL... status: 426 means that WPML's Advanced Translation Editor (ATE) has refused the request because it thinks your site was moved or cloned, and it needs confirmation before syncing translations again. New threads created by Noman and linked to this one are listed below: https://wpml.org/forums/topic/wpml-has-detected-a-change-in-your-sites-url-4/
June 23, 2025 at 5:21 pm #17162064
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. 1. As we have debugged Indonesian pages issue in chat. Please mark this ticket as resolved and feel free to create a new chat/ticket if something for us later on and we would be more than happy to help. 2. For the “WPML has detected a change in your site's URL” problem, it’s a different issue and will be handled separately as per our support policy. I've created a new ticket for this at: https://wpml.org/forums/topic/wpml-has-detected-a-change-in-your-sites-url-4/ If the Indonesian pages issue is solved, please mark this ticket as resolved and we will continue working on the above ticket for it. Thank you for your cooperation