Sorry, you are not allowed to access this page. WooCommerce Multilingual & Multicurrency

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to access the WooCommerce Multilingual & Multicurrency page in the admin panel of their cloned site, despite having WooCommerce and WPML active. They receive an error message stating 'Sorry, you are not allowed to access this page.' even after deactivating all other plugins and changing the theme.
Solution:
We recommend updating the WPML plugins and WooCommerce to the latest versions to ensure compatibility and functionality. Here are the steps to follow:
1. Check the current versions of your plugins and compare them with the latest versions available under My Account -> Downloads on the WPML site.
2. Follow the instructions to update your plugins at http://wpml.org/faq/install-wpml/.
3. If updates are not visible, click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab.
4. Ensure to backup your database before proceeding with the updates.
If after updating, the issue still persists, it might be due to other reasons not covered by the current solution. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If this solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception, WCML

This topic contains 4 replies, has 1 voice.

Last updated by Andrey 2 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
May 7, 2025 at 11:41 am #17006202
Logothetis	Background of the issue: I created a clone of my site hidden link to figure out what is wrong. WooCommerce Multilingual & Multicurrency is installed and active, but I don't see it in the admin panel. If I use the link hidden link, I get an error message. I have already changed the theme and deactivated all plugins except WooCommerce and WPML, but the issue persists. Symptoms: I get the message 'Sorry, you are not allowed to access this page.' when trying to access the WooCommerce Multilingual & Multicurrency page in the admin panel. Questions: Why am I not allowed to access the WooCommerce Multilingual & Multicurrency page? What could be causing the plugin not to appear in the admin panel?
May 7, 2025 at 11:47 am #17006259
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Can you try this? https://wpml.org/forums/topic/when-try-setup-not-allowed-to-access-this-page-as-admin/#post-15378618 If still not working, can you create a new administrator account and see if you can access with it? This will tell us if the issue is permissions for your particular user or something within WPML configuration.
May 7, 2025 at 12:30 pm #17006586
Logothetis	Hi, i tried the function wpmlsupp_1706_reset_wpml_capabilities() { if ( function_exists( 'icl_enable_capabilities' ) ) { icl_enable_capabilities(); } } add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' ); Didnt worked. Also created a new admin user, not worked either.
May 7, 2025 at 12:58 pm #17006682
Logothetis	Hi, I reupload the plugin and the issue resolved. Thanks
May 7, 2025 at 1:00 pm #17006727
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. I noticed that you need to update WPML plugins and WooCommerce itself. Please update your WPML plugin and add-ons to the latest version, 4.7.4, to benefit from the latest bug fixes and improvements (including WooCommerce). This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Please remember to backup your database before you proceed. Let me know if the issue persists after an update has been done.
May 7, 2025 at 1:01 pm #17006729
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I am glad that the issue is resolved. Have a nice day!