WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/
Thanks i'll try this but something else which is strange is. Our homepage doesnt show any translations... however as you can see from attachment they have been translated but even more strange is shwne I go to homepage page it wants me to translate again.
I would like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.
Our Debugging Procedures
I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.
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I am sorry that things are not moving faster but some issues take more time to investigate.
In the first ticket we focused on this topic:
Symptoms:
WPML is indicating that we need 150,000 credits to complete a few pages.
Questions:
Why is WPML asking for 150,000 credits to translate a few pages?
What might be causing this discrepancy in the credit requirement?
This current issue however is pretty complex. I was able to reproduce it and the translation is completely being removed after it is being saved. Also, the percentage of the translation never gets to 100%, it always remains under 90%.
There’s a chance this issue might be caused due to current server limitations or to a compatibility issue between WPML and (at least) one of the active plugins.
To further debug the problem I’d like to replicate your site locally.
I will need your written approval to be able to duplicate your site using a plugin called "Duplicator" and test your site on a testing environment so can you please let me know if this is ok with you?
After we find a solution for this, the duplicated site will be deleted.
Also, please create a full website backup before answering.
I'm still debugging on this, sorry that it takes longer than expected. There's also been a wekeend and most of us don't work on the weekends.
As soon as I have updates, I will get back to you.
Regarding this:
"What is frustrating though is we've wasted £100's on translations thinking it was a credit issue when in fact it's not 🙁"
The translations that you received and paid for - you mean those are not useful?
Regarding the renewal, your client will still have 30 days to ask for a refund if they will need it so no worries about that. You can let them know and they can also mention my name in case they will need that when they will request it.
OK, it's just i'm getting pressured and I don't really want to change plugins 🙂
WPML has been translating fine but because it wont translate the homepage and some other pages it keeps using the credits and we dont get translations so we keep spending credits but dont get anything in return.
