[Closed] Split: My Switcher always disappear form my mobile menu after I update it

Hello There,
Thanks for contacting WPML Support.

I understand the issue you're having. While checking the Mobile version, I didn't notice any language switcher in the Mobile menu. Given that a separate menu is used for mobile devices, it's likely that the language switcher hasn't been activated for the mobile menu, which would explain why the switcher is not showing there.

Could you please enable the language switcher by following the instructions mentioned in the guide below and check if that helps in solving the issue?

- https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#add-a-language-switcher-to-a-menu-footer-or-widget

Please let me know the update. I will be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

Hello There,
I hope you're doing well. Sorry for the delay in responding due to the weekend.

I've checked the mobile menu and noticed that the language switcher is now displaying correctly there. Given that you've mentioned it consistently disappears, could you provide details on any particular actions or circumstances under which the language switcher vanishes from the mobile menu exclusively?

The issue could be stemming from site caches as well. If the issue happens again, Could you please check by clearing the caches on your site and server (if you have server-level caching enabled)?

Let me know the update. I will be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

Hi There,
Thank you for the update.

As the issue is happening randomly, it's possible that the caching might be causing the problem. Please try the following and check if that helps to solve the issue:

- Please go to "WPML > Support > Troubleshooting"
- Under "Advance Settings", you'll find a button to disable caching for the language switcher. Click on the "Disable cache for language switcher templates" button.
- After that, click on the following buttons from the same page:
-- Clear the cache in WPML
-- Set language information
-- Fix post type assignment for translations

I hope the steps above will help. If you encounter the issue again, please clear the site and browser caches first and then check again.

Feel free to let me know if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit