Split: Problem with Kadence Email Customizer

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This topic is split from https://wpml.org/forums/topic/problem-with-kadence-email-customizer/

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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Compatibility

This topic contains 6 replies, has 0 voices.

Last updated by Bruno Kos 4 days, 16 hours ago.

Assisted by: Bruno Kos.

Author	Posts
March 25, 2025 at 9:57 am #16855945
pavelZ-3	Hello, now a slightly different problem, still related to Kadence and Woocommerce Subscriptions. Some emails are not fully translated. I have two languages on my site: Estonian and English. Estonian is set as default language. The lines in the emails are all translated. But this is what I get if I subscribe in Estonian and try to renew it. Email header (i.e. subject): “Your Luxador renewal order receipt from märts 24, 2025” And in the e-mail itself, the English text at the beginning: “Your subscription renewal order has been received and is now being processed. Your order details are shown below for your reference:” All other content is translated into Estonian correctly, except for “Credit card / debit card” in the payment method and the word “every” in the payment period. Translated with DeepL.com (free version)
March 25, 2025 at 10:01 am #16856189
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Can you try reproducing this issue with at least 1-2 such strings? I prepared a sandbox here: hidden link I think I installed everything we need, also created and translated the product and installed Email Log so we can collect emails.
March 26, 2025 at 8:13 am #16860900
pavelZ-3	Good afternoon, the sandbox you provided does not have Woocommerce Subscriptions in it. I can provide access to our sandbox if needed.
March 26, 2025 at 10:13 am #16861506
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I installed the latest version of WooCommerce Subscriptions, let me know if something else is needed.
March 26, 2025 at 11:19 am #16862180
pavelZ-3	I imported the translations and settings, created a subscription order from the Estonian version of the site. You can see in the mail log what I was talking about. But I didn't connect payment methods, I left the default ones. I enabled “Pay on delivery”. Subscription renewal rescheduled - will happen in an hour
March 26, 2025 at 1:49 pm #16863174
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I see that most of these are not translated. I translated e.g. hidden link This one also: hidden link this one: hidden link. requires the change of the language and then the translation. But after I retranslated some of these (as there are quite a lot of them) and resent the emails, these work. Any in particular that does't work so I could check?
March 27, 2025 at 8:04 am #16866611
pavelZ-3	Hello, I don't quite understand what was done 🙂 Let me give you access to our current site so you can see everything in a customized environment? Could you do a private message to send data?
March 27, 2025 at 10:36 am #16867605
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	What I mean is that I translated several of these strings that were not translated. And after I translate them they showed in the resent emails. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials. Also send me a screenshot of the email from your site, along with the strings that did not translate properly after the order.
March 28, 2025 at 7:57 am #16871312
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I can see that both these are translated in your site. I translated them on hidden link as well. Can you make a new subscription order in the Estonian on the above sandbox and check if these translate properly?
March 28, 2025 at 5:40 pm #16874212
pavelZ-3	Unfortunately the result has not changed hidden link
March 31, 2025 at 11:24 am #16878950
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Ok, I changed this order hidden link to processing. It seems it doesn't work here either (on this sandbox), as I translated this string: hidden link Can you confirm? I will send this to our compatibility team for checks then. This is the login for the sandbox: hidden link
March 31, 2025 at 3:20 pm #16880098
pavelZ-3	Hello, once again I'm not quite sure what is required of me. 🙂 I can say that this problem is observed not when creating an order and its transition to “Processing” status, but when renewing the subscription (Renewal). As far as I was able to test, when an order goes into processing, the email comes in the correct format, translated
April 1, 2025 at 6:05 am #16881375
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Ok, I escalated tis to our compatibility team for further checks. I reported them this: # Steps to reproduce 1) Go to WooCommerce Orders: hidden link 2) Edit order ID 46: hidden link 3) Change the order status to "Processing" 4) Check the email that is sent 5) The string used in the email is: “Your subscription renewal order has been received and is now being processed. Your order details are shown below for your reference” 6) This string was translated in WPML String Translation: hidden link 7) Despite the translation, the email still shows the string in English If you think I should update the ticket with some additional info you noticed, let me know.
April 1, 2025 at 10:57 am #16882479
pavelZ-3	Yes, pretty much correct, it's worth adding that I'm seeing this problem specifically when renewing my subscription. That is, when the subscription is due again. You need to go to Woocommerce -> Subscriptions, select the subscription there, then on the right side of the schedule you can change the date of the next payment (the minimum you can set is one hour from the current time) and save the data. The subscription should be in the status “Active”. These changes will create a cron event, to forcibly simulate the due date of the subscription, you need to open the deferred event manager (WP Crontrol). Find there the event for deferred payment by subscription ID. Hook is called “woocommerce_scheduled_subscription_payment” run its execution and then email notification will come as it comes to clients.
April 10, 2025 at 7:54 am #16916984
pavelZ-3	Good afternoon, can I expect an answer in this thread or will the answer come in the mail? Maybe there is some news already? 🙂