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This topic is split from https://wpml.org/forums/topic/add-ons-ultimate-not-visible-on-other-languages/
Tagged: Exception
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Last updated by timoT-13 3 days, 20 hours ago.
Assisted by: Lauren.
Author | Posts |
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March 11, 2025 at 3:01 pm #16802465 | |
timoT-13 |
Hi Lauren, Sorry for delay. Needed some time to figure out solutions for same minor issues. Handled these add-ons problems. I wont just use these group options. Field heading gave visually same effect. I will translate add-on option fields manually. No problem in add-ons. We will manage. Everything else is almost done and working but bumped into little issue in woocommerce cart. There we have shipping options (parcel, courier, courier with pallet). In building (Estonian) language it works all fine. If courier shipping class product is added to cart then courier is added to shipping method also. Same with parcel machines. Problem is that in other languages if there is for example courier class product in cart, then it offers cheaper parcel option also. Tried in woocommerce multilingual to change these settings, but it seems that it takes information from somewhere else. Could not find assotiated strings. Cant understand if there is some setting problem. Made link sync. Cleared catches and pushed all buttons in trouleshooting page. |
March 11, 2025 at 5:02 pm #16803086 | |
timoT-13 |
Hi, From my opinion there needs to be some setting or other way that woocommerce shipping settings copy themselfes to other languages. But i cant find the place to edit. I need only one setting. Woo>Settings>Shipping>Shipping zones>Zone>Disable shipping for these shipping classes. It disables for example parcel machine option on courier class product. I dont want to edit settings differently in other languages. If i could get this setting to copy/sync itself from default language, then it would be all fixed and working. Cant find a place. Staging is still working for troubleshooting and testing. |
March 12, 2025 at 8:19 pm #16809182 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: **IMPORTANT** - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link |
March 18, 2025 at 2:46 am #16827674 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
Where are you going in the backend of your site to set the shipping settings in the original language to only show one option when the specific product with shipping class is added? I wasn't abel to find the setting anywhere. I also see. you mention the issue is with montonio shipping. Are these settings coming from the plugin Montonio for WooCommerce? If you can walk me through how you set it up in detail for the original language, maybe I can figure out how to copy the settings to the secondary languages. Thanks! |
March 18, 2025 at 5:40 am #16827797 | |
timoT-13 |
Hi, Woocommerce>Seaded (settings) There is a Tab "Tarne" (shipping). Under "Tarne" there are shipping zones/countries. "Eesti" row right side You will have two options "Muuda" (change) and "Kustuta" (erase). Setting that needs to be copied to other languages comes from "DPD pakiautomaat" There are on right side also two buttons "Muuda" (change) and "Kustuta" (delete). Should i ask also Montonio for instructions ? |
March 18, 2025 at 5:49 am #16827801 | |
timoT-13 |
Yesterday i made update to staging also. Credentials are now same as on live site. |
March 18, 2025 at 3:02 pm #16831037 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
I searched around a bit and found that there are a bunch of strings in admin texts related to the montonio_dpd_courier settings. I'm not sure what these numbers are related to, but perhaps the IDs for these settings need to be changed. Can you check with Montonio and ask what these IDs could be related to, and maybe this can point us in the right direction. |
March 18, 2025 at 6:10 pm #16832047 | |
timoT-13 |
Ok. I will write to montonio. |
March 18, 2025 at 6:52 pm #16832142 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
Okay thanks, I'll look forward to their insight in regards to what these numbers are. if they are IDs of zones or classes, it's possible we will need to locate the IDs of the translated ones and try updating in string translation. |
March 21, 2025 at 8:31 pm #16846430 | |
timoT-13 |
Hi, Just to inform that Montonio support team has now access to wp-admin. Today they did not give any information. I hope that monday will bring some news. |
March 21, 2025 at 9:29 pm #16846497 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
Thanks so much for the update, I'll look forward to their feedback and input on Monday. Have a great weekend. |
March 24, 2025 at 8:10 pm #16853909 | |
timoT-13 |
Hi, Got answer from Montonio: "Without access, it’s hard to determine the exact issue, but I recall a similar case with a merchant using shipping zones and WPML. As I remember, deleting and recreating the translated versions of the shipping zones resolved the error. Actually gave access but there might be different contractors. It seems that development team did not get access to wp. Tried deleting and recreating shipping zones but still does not work. After deleting cleared wpml catches. Cleared also woo catches. It keeps still this information somewhere. When i recreate shipping zones, it knows what im about to write. |
March 24, 2025 at 9:05 pm #16854009 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
I don't see why it would be an issue of recreating the shipping classes. Did you share the screenshot of the string translation table? They should be able to tell you what those IDs in the string translation table are related to, or where they are getting those numbers from. |
March 25, 2025 at 8:42 pm #16859873 | |
timoT-13 |
Hi, Meanwhile i tried different approaches. Deleting, recreating shipping zones. Searched for strings. Tried creating shipping classes in other languages... then it creates working solution to language where it is created in and others still dont work as they should. Recreated only one shipping zone at the moment. Maybe easier to start solving this issue with one. |
March 26, 2025 at 8:23 pm #16865550 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
My guess is the translation has something to do with those numbers. Either the number is an ID of something, or the number is a setting. I don't know what the numbers are storing but if we can find that out, it may get us closer to how to copy this setting for your secondary languages. For these strings that have the numbers, have you tried copying the number to the secondary languages? |