[Resolved] Suddenly the advance translater doesn't work as it should

I’m sorry that you ran into trouble with this.

We are aware of this issue, and it will be fixed shortly in the next release of the WPML Advanced Translation Editor. As a temporary solution, you can switch to the previous version of the translation editor when you open a translation. I have attached the screenshot.

https://wpml.org/announcements/2024/07/new-and-improved-advanced-translation-editor/Advanced-Translation-Editor-WPML.png

Please test using the previous version and see if it helps.

Thank you,
Mateus

Hello Annika,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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Hello Annika,

I added an empty space and saved the original post. I saved the translation inside the translation editor.

However, upon further review, it looks like there was another step that I took that was the real reason behind the fix. Initially I believed it to be unnecessary and that updating the translation corrected it.

I took another look at this issue and confirmed that in order to fix it, it is necessary to open the translation in the front end and then click on 'edit listing'. When the WordPress editor loads, you manually add the word break to those lines and save it.

However, I double-check it and unfortunately it only works if you keep using the WordPress to update those translation moving forward, if you try to use the translation editor again, even the old version, and save the translation, the issue happens again.

I suspect this could be a compatibility or conflict issue. To pinpoint the exact cause, we need to isolate variables by replicating the issue in a sandbox environment.

Login link: hidden link

Here's what is needed to be done:

1- Install Essential Components Only: In the sandbox login link provided above, please install your theme and only the plugins necessary to replicate the issue. Avoid importing the entire site.

2- Set Up the Page and Configurations: Mirror your current setup that's causing the issue, focusing on this specific issue, we only need the site to be partially replicated up to a point where we can debug the problem.

3- Notify Us Once Done: After replicating the issue in the sandbox, inform us through this ticket so we can proceed with further analysis.

The goal here is to identify if the problem is indeed a compatibility issue, reproducing it in a controlled environment.

We appreciate your cooperation in this matter. Let us know once you've set up the sandbox.

Best,
Mateus

Hello Annika,

I understand the inconvenience this issue has caused. Initially, we believed the problem was related to the new version of the WPML Advanced Translation Editor. However, after switching back to the old version and seeing the issue persist, it became clear that the problem lies elsewhere.

To identify the root cause, it's essential to replicate the issue in a controlled environment. This helps us determine whether it's a compatibility or conflict issue with other components on your site.

You don't need to install every plugin, just the essential ones needed to reproduce the issue where the text appears on the same line. This focused approach will allow us to isolate and address the problem more effectively.

Please proceed with setting up the sandbox environment to the best of your ability, ensuring that the issue with the text appears. Once done, notify us through this ticket, and we will continue our investigation.

Thank you for your cooperation and understanding.

Best regards,
Mateus