This ticket has been inactive for quite a while. I didn't get a reply from you. I've converted this chat into a support ticket in case you still need our help.
In the chat, I asked the following.
Let me see if I get the problem correctly. You assigned 10,000 credits from your wpml.org to hidden link, but you can't see them there.
Is this correct?
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Thanks for coming back . I believe I was not patient enough. It took 5-10 minutes for the credit to be visible in the site. I am also puzzled, since the site is labelled as inactive. I thought that it was not connected to my account anymore.
The credit arrived in the account, but the website is still displayed as inactive. What does this mean ?
As of this morning, our side shows the site status as active.
Has it changed on your site as well?
To be sure, please log out of your wpml.org account and log back in to check the site's status.
If you need further help with this issue, please share the following.
1. Go to WPML -> Support -> Troubleshooting (link)
2. Copy the long string of numbers and letters under the 'Your Automatic Translation account id is' title. Please see the attached screenshot.
3. Share this string with me.
Can you please follow my request from the previous reply?
1. Go to WPML -> Support -> Troubleshooting (link)
2. Copy the long string of numbers and letters under the 'Your Automatic Translation account id is' title. Please see the attached screenshot.
3. Share this string with me.
Alternatively, if you need further help with this, please share the access details for your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Thanks for the guidance. I did the few steps above and for the time being, this seems to be connected. Please leave the ticket open for a few days, as in the past, it was randomly connected (I thought indeed that the issue solved it by itself).
Thanks again for your support and best regards,
Philippe
