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Tagged: Exception
This topic contains 3 replies, has 2 voices.
Last updated by Mihai Apetrei 1 year, 4 months ago.
Assisted by: Mihai Apetrei.
Author | Posts |
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August 10, 2023 at 11:40 pm #14185385 | |
calypsoP |
Tell us what you are trying to do? Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? I want to upload a screenshot of the website, but it was bigger than the 1MB limit of this form. |
August 14, 2023 at 8:13 am #14195749 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: **IMPORTANT** - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Kind regards, |
August 16, 2023 at 3:43 pm #14239401 | |
calypsoP |
Please port 22 for FTP |
August 17, 2023 at 5:10 am #14242043 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there and thank you for the credentials. Not sure what happened - but from what I can see now, it seems that the AR footer shows correctly at the moment: Maybe there was some caching that got cleared automatically. Mihai |
August 17, 2023 at 10:45 am #14245219 | |
calypsoP |
Thank you for your support 🙂 |