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[Resolved] The site could not be edited in the second language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to load the Elementor page builder, especially when trying to edit pages in a secondary language. Additionally, the WordPress admin bar was inactive, and there were issues with logging into the site in the secondary language.
Solution:
1. We recommended increasing the WordPress memory limit to meet the WPML Minimum Requirements.
2. We suggested updating Elementor Pro to the latest version to resolve compatibility issues.
3. We enabled the "Auto sign-in and sign-out users from all domains" option in WPML -> Languages settings to fix the login issues.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if problems persist. For further assistance, you can also visit our support forum at WPML Support Forum.

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This topic contains 10 replies, has 2 voices.

Last updated by Marsel Nikolli 9 months ago.

Assisted by: Marsel Nikolli.

Author Posts
May 8, 2024 at 6:33 am #15604336

webs

I am having trouble when I want to edit the site from elementor page builder. The page builder doesn't load and when I activate the safe mode, it edits the page in the original language and keeps asking me to login to the site.
When I am on the second language, the WordPress admin bar at the top of the site is not active for me. I had this problem before, but it was fixed by entering the activation code, but this problem has returned

What is the link to your site?
primary language : hidden link
second language: hidden link
May 8, 2024 at 10:53 am #15605562

Marsel Nikolli

Hi,

Thank you for contacting WPML Support, I will gladly help you.

According to your debug.info, the WP memory limit needs to be increased, WordPress uses 40Mb as default and the minimum requirements for WPML are 128 MB. (Kindly check this page: https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the line: /* That's all, stop editing! Happy publishing. */ 

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

* Note: Please make sure you have a full backup of your website before making any updates/changes to your website.

Let if the issue persists after you increased the memory limit.

Regards,
Marsel
May 8, 2024 at 1:22 pm #15606269

webs

Thank you
I did what you said, now it doesn't redirect to the page in the original language, but I always have to activate the safe mode of Elementor to be able to edit.
May 8, 2024 at 2:33 pm #15606764

Marsel Nikolli

Hi,

Thank you for the update.

I've noticed that you are using Elementor Pro v.3.16.1, I would suggest updating to the latest version 3.21.2 and check if the issue persists.

* Note: Please make sure you have a full backup of your website before making any updates/changes to your website.

Let me know how it goes,
Marsel
May 9, 2024 at 6:56 am #15608800

webs

hi
I updated the plugin and my problem is solved.
thank you for your help
May 9, 2024 at 7:17 am #15608867

Marsel Nikolli

Hi,

Great to hear that its resolved now 🙂
Thank you for the confirmation, we are always happy to help you.

Have a great day,
Marsel
May 13, 2024 at 8:11 am #15618937

webs

Hi, have a good time
I am still having trouble logging in to the Arabic section of the site. In most cases, I cannot enter the Arabic section and make edits
Exactly because of the previous problem. Only sometimes I can enter the Arabic section by chance and I don't know exactly when this happens
Thank you for guiding me in this regard
May 13, 2024 at 9:23 am #15619478

Marsel Nikolli

Hi,

I would need temporary access to your site's WP-admin to investigate the issue and understand it better. Please create an administrator user using any email address you prefer.

Please fully back up your site (files and database) and confirm it in your next reply.

Your next reply is set to private for you to provide the username and password details.

Thanks,
Marsel
May 13, 2024 at 9:59 am #15619767

Marsel Nikolli

Thank you for the access, I was able to check the website and noticed that the option "Auto sign-in and sign-out users from all domains " on WPML -> Languages wasn't checked.

I've checked it, and there are no issues logging in the Arabic language.

Can you please check and let me know if everything is working correctly on your end?
* Feel free to share any screenshot/video showing the issue if it persists.
May 13, 2024 at 10:21 am #15619928

webs

Thank you
I checked and now the problem is fixed
I will not close the ticket to let you know if I have a problem again
May 13, 2024 at 11:00 am #15620293

Marsel Nikolli

Sure, take your time and let me know how it goes.

* Please note that we have a one-issue-per-ticket policy to make it easier to focus on resolving issues, and helping other people who might be facing the same problem.

If you will need help with another issue we'll need to split the ticket or you can create a new ticket.

Regards,
Marsel