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Supporter timezone: Europe/Zagreb (GMT+01:00)

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Last updated by Dražen 17 hours, 39 minutes ago.

Assisted by: Dražen.

Author Posts
December 17, 2024 at 10:35 am

georgiosT-15

Background of the issue:
I need help with the home page changes when I choose English on my site hidden link. Additionally, in many products, when I change the language to English, it loses products and images.

Symptoms:
When changing the language to English, the home page changes are not as expected, and many products lose their images.

Questions:
How can I fix the issue where the home page changes unexpectedly when I choose English?
How can I resolve the problem of losing products and images when changing the language to English?
December 17, 2024 at 11:04 am
December 17, 2024 at 11:05 am #16521168

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

when the staging site is ready, please admin access below so I can further check the problem with category images missing in 2nd language.

Thanks,
Dražen
December 17, 2024 at 5:51 pm
December 18, 2024 at 6:46 am #16524250

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I have checked your staging but it seems it is not complete and some data is missing, for example, there are no categories.

Please try to create new staging that is correct or share a copy with me so I can check further:

https://wpml.org/fr/faq/provide-supporters-copy-site/

Regards,
Drazen
December 21, 2024 at 12:46 pm #16536435

georgiosT-15

After my last try to add WPML in gohair.gr gives me fail permalinks and makes destroys in my client website.

I use again there the weglot plugin.

Because I do not use in this the credits where I take when I buy the WPML I need to refund my credits to use your plugin to onother website please.

Thank you.

December 21, 2024 at 12:47 pm #16536436

georgiosT-15

And please remove from my account gohair.gr domain.
December 23, 2024 at 7:31 am #16539390

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

sorry to hear that.

Unfortunately, we do not provide refunds for credits, but you can re-check with our account department and see if there is anything further we can do for you on this topic 🙂

- https://wpml.org/home/contact-us/contact-form/

Also, I do not have access to your account, if you need to remove the domain you can go to your Account > Sites and click the trash icon to remove it.

- https://wpml.org/account/sites/

Regards,
Drazen