Translation not completable or cancellable

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Assisted by: Lauren.

Author	Posts
January 17, 2025 at 6:31 pm #16607843
beatA	Background of the issue: I'm trying to complete two translations on my site hidden link using WPML. I have reached 100% in the advanced translation manager and clicked 'complete', but the status remains 'in progress'. I also attempted to cancel the translations, but they revert to 'pending' after reloading the page. Symptoms: Translations are not moving from 'in progress' to 'completed' despite being 100% complete in the advanced translation manager. Cancelling the translations results in them showing as 'pending' again. There is no error message in the webserver logs or browser console. Questions: Why are my translations not moving to 'completed' status after reaching 100%? Why do cancelled translations revert to 'pending' status after reloading?
January 17, 2025 at 7:28 pm #16608022
Lauren Supporter Languages: English (English ) Timezone: America/New_York (GMT-05:00)	I have marked the next reply as private so that you can share credentials to your staging site. Please let me know if it is okay to deactivate theme/plugins on this staging site in order for me to further troubleshoot.