This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to change the site URL in their WPML account due to a 'Site key not matching' error after migrating their website from one URL to another.
Solution:
Upon investigation by our team, we found that the client started as an end user account by taking ownership of the website. And then acquired a Blog account.
We removed the end user link from our side and now the client is able to use their Blog account by following these steps:
- Go to the Account > Sites page after login to the respective wpml.org account.
- Remove the previous site registration.
- Add a new one generating a new site key that should be used on the site.
If you still need assistance, we highly recommend opening a new support ticket in the WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 2 replies, has 2 voices.
Last updated by 1 year, 5 months ago.
Assisted by: Waqas Bin Hasan.
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 WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
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WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
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