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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 2 replies, has 2 voices.

Last updated by Kor 6 months, 3 weeks ago.

Assisted by: Kor.

Author Posts
July 9, 2024 at 5:41 pm #15922444

omarA-71

Background of the issue:
I am trying to ensure that product categories on my site hidden link display in the default language (English) when browsing products.

Symptoms:
When browsing some products, some products category shows in the translated language instead of the default language (English). For example this product shows the category in Arabic: hidden link

Questions:
Why are -some- product categories showing in the translated language instead of the default language (English)?
How can I ensure that product categories display in the default language (English) when browsing products?

July 9, 2024 at 5:46 pm #15922487

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

July 19, 2024 at 10:47 am #15977553

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've reconfigured the WPML > Settings > Post Type Translation here hidden link as shown in the attached screenshot for the product post type and it should only display the product that belongs to the language on category pages.

Screenshot 2024-07-19 at 6.46.15 PM.png

The topic ‘[Closed] Woo categories are showing in translated language’ is closed to new replies.