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Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 2 replies, has 1 voice.

Last updated by Osama Mersal 2 weeks, 6 days ago.

Assisted by: Osama Mersal.

Author Posts
April 9, 2025 at 3:02 am #16911233

yingjieZ

<b>Background of the issue: </b>
We are using WooCommerce Linked Variations by Iconic along with WPML on our site hidden link. The plugin works in the default language (English) but does not display correctly in other languages (Spanish and Japanese). We created a variation group using attributes including Version (Versión in Spanish), Language / Region (Idioma / Región), and Legend (hidden with CSS), and used the Color attribute to create standard WooCommerce variations. Example link: hidden link

<b>Symptoms: </b>
1. The Versión dropdown field is showing G813 instead of G915 X, while the label is showing G915 X. It seems the dropdown can only show the first item, which is G813. 2. The Idioma / Región dropdown is showing the correct item 'Inglés (EE. UU./Internacional)', but the label is showing its English text 'English (US / International)'.

<b>Questions: </b>
Can you help us solve the issue where the Versión dropdown field is not displaying the correct product option in translated languages?
Why is the Idioma / Región label showing the English text instead of the translated text?

April 10, 2025 at 4:24 am #16916417

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned.

This may be a compatibility issue, and it looks like it is related to the following ticket. So please try the workaround suggested there after a full site backup {mandatory} and ensure you are getting the expected results or not.

https://wpml.org/forums/topic/compatibility-issues-with-iconic-woocommerce-attribute-swatches-groups/#post-16092539

--
Thanks!

Bigul

April 11, 2025 at 11:59 am #16922569

yingjieZ

Hi Bigul

Thank you so much for your reply, but in the 2nd step of the instructions, I cannot find "iconic_was_term_meta" in WPML > Settings, and I tried the rest of the instructions, but they did not solve my problems.

April 13, 2025 at 1:15 pm #16926447

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

April 15, 2025 at 8:58 am #16932529

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. I checked the translated linked variation and noticed it's empty without products or selected attributes.

So, I added the attributes. Please add the products and check the issue. (hidden link)

Best regards,
Osama

April 16, 2025 at 5:22 am #16936570

yingjieZ

Hi,

I just added the product in the example (Juego de teclas de repuesto Logitech G915 X, tamaño completo, inglés (EE. UU.), PBT) to this linked variation group, and selected "Legends" instead of "Color" in the attribute just like the original linked variation group, but the problems still not resolved.

Regards,
Yingjie

April 16, 2025 at 9:45 am #16937607

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Yingjie,

Thanks for your update. Please log in to this hidden link">sandbox site and install the "WooCommerce Linked Variations by Iconic" plugin.

After that, please create a test product and translate it to replicate the issue.

Please let me know if the issue is replicable so I can check it and consult our compatibility team.

Best regards,
Osama

The topic ‘[Closed] WooCommerce Linked Variations by Iconic not displaying correct product option in translated language’ is closed to new replies.