I am trying to:Hey
The translation does not show images of products.
I followed the steps according to the guide in this forum.
But unfortunately it doesn't work.
can i get help please
Link to a page where the issue can be seen: hidden link
I expected to see:the product images as in the original language
Thanks for contacting WPML forums support. I'll be glad to help you today.
First of all, sorry for the late reply due to a higher workload. I checked some products but wasn't able to spot the issue. Would you please let me know where to check the issue on the front end?
Also, it would be helpful if you could attach screenshots of the issue.
First thank you.
When I upload a new product to the store in English, which is the default, everything is fine.
The product appears.
But when I translate the same product it does not appear in the store.
I give you two links, the first in English and the second in Hebrew.
It should be noted that this is the same web page in the store, page number 7 (all new products actually always appear on the last page.)
English page 7: hidden link
Hebrew page 7: hidden link %D7%A8%D7%99%D7%9D-%D7%9C%D7%9E%D7%95%D7%AA%D7%92%D7%99%D7%9D-%D7%91%D7%90 %D7%9C%D7%99%D7%90%D7%A7%D7%A1%D7%A4%D7%A8%D7%A1/page/7/?lang=en
In the English language link you can see that there are 22 products and in the Hebrew language link there are only 8 products.
Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
