WPML tried to translate this page three times and failed - Error Message

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Europe/Kyiv (GMT+02:00)

Tagged: ATE, Exception

This topic contains 6 replies, has 2 voices.

Last updated by Andrey 1 day, 3 hours ago.

Assisted by: Andrey.

Author	Posts
November 21, 2024 at 5:46 pm #16430471
heidiS-6	Background of the issue: I am trying to edit a translation on the home page. The issue can be seen at this link: hidden link Symptoms: An error message saying, "WPML tried to translate this page three times and failed. To get it fixed, contact WPML support" Questions: Why did WPML fail to translate the page three times? How can I fix the error and successfully edit the translation?
November 21, 2024 at 9:52 pm #16431178
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	While one of my teammates takes care of your ticket, I will provide you with the first debugging steps. 1. Go to WPML → Support and click on the Troubleshooting link. 2. On the WPML Troubleshooting page, click the button labeled Force-enable WPML’s Advanced Translation Editor.
November 21, 2024 at 9:59 pm #16431182
heidiS-6	Hello! I don't seem to have that option available to me? I've attached an image of what I do see. Thanks!
November 21, 2024 at 10:26 pm #16431263
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Could you please show us the error logs from WPML → Support → Advanced Translation Editor?
November 22, 2024 at 4:51 pm #16434782
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you. I have attached the screenshot where you can find it. Have you recently moved your website or restored it from a backup? Do you see any migration banners when navigating to WPML → Translation Management?
November 25, 2024 at 5:54 pm #16441617
heidiS-6	Hello! No banners on the Translation Management page and we had not moved or restored our website. We are hosting on Pantheon - not sure if that makes a difference? Here are the Advanced Translator Editor logs from today when I tried to use the editor again: 2024/11/25 5:46:56 PM Job resent to ATE 352 0 {"retry_count":10} 2024/11/25 5:46:56 PM ATE Server Communication Unauthorized 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/jobs\/109330866\/clone","requestArgs":{"method":"POST","body":{"id":109330866,"notify_url":"https:\/\/washingtonnational.com\/wp-json\/wpml\/tm\/v1\/ate\/jobs\/receive\/352","site_identifier":"d9ebfd1e-bbd4-40c3-b226-6f53dcc0f6d5","source_id":"172","permalink":"https:\/\/washingtonnational.com\/","ate_ams_console_url":"https:\/\/washingtonnational.com\/wp-admin\/admin.php?page=tm\/menu\/main.php&sm=ate-ams","job_type":1}},"status":401} 2024/11/25 5:46:51 PM ATE Server Communication Unauthorized 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/jobs\/109330866\/clone","requestArgs":{"method":"POST","body":{"id":109330866,"notify_url":"https:\/\/washingtonnational.com\/wp-json\/wpml\/tm\/v1\/ate\/jobs\/receive\/352","site_identifier":"d9ebfd1e-bbd4-40c3-b226-6f53dcc0f6d5","source_id":"172","permalink":"https:\/\/washingtonnational.com\/","ate_ams_console_url":"https:\/\/washingtonnational.com\/wp-admin\/admin.php?page=tm\/menu\/main.php&sm=ate-ams","job_type":1}},"status":401}
November 26, 2024 at 4:09 pm #16446065
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.