Background of the issue:
I am trying to ensure correct positioning of background images across languages on my website, with full control over them independently from the original page. The issue can be seen on this page: hidden link
Symptoms:
The background image on translated pages does not respond to my adjustments and is misaligned, unlike the original page. I have no control over its positioning.
Questions:
Why do translated pages not replicate the same background image positioning?
How can I adjust it without unlinking pages or coding?
How can I gain full control over background images on translated pages, like I did with text by switching off the WPML translation editor?
Thank you for your reply. However, it does not address my issue at all.
To clarify once again in the simplest terms:
1.The issue is not about translation status or updating translations.
2.The problem is that background images on translated pages do not retain the same positioning as the original page, and I have no control over adjusting them.
3.I need a way to control background images independently on translated pages, just as I do with text when I switch off the WPML translation editor.
Your response only suggests updating the translation, which does not solve this problem. Please provide a direct answer to my actual question:
Why do translated pages not replicate the same background image positioning, and how can I control them independently from WPML, just like I do with text by switching off the WPML translation editor?
I would appreciate a response that directly addresses this issue rather than vague answer and then closing the ticket without a solution.
I appreciate your response, but I would like to speed up the troubleshooting process. Instead of back-and-forth testing on a sandbox site, I can provide you with temporary admin access to my website so you can check the issue directly.
This will allow you to see exactly how the background images are implemented and why the translated pages are not retaining their positioning.
Please confirm if you’re open to this approach, and I will send you the access details securely.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi,
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
The private reply form looks like this: hidden link
The next time you reply, click on "I still need assistance".
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
As previously detailed in this ticket, I am experiencing an issue where background images on translated pages do not retain the same positioning as the original page, and I have no control over adjusting them.
I need a way to control background images independently on translated pages, just as I do with text when I switch off the WPML translation editor.
Your previous response only suggested updating the translation, which does not address this issue. Please investigate why the translated pages are not replicating the same background image positioning and how I can manage this independently.
I have prepared both the WP Admin user and FTP account details for you to access my backend. However, after submitting my reply privately, I was not given the option to enter these credentials.
I just noticed that I did not check the box "I have read and agreed to the legal disclaimer." Could this be the reason why I wasn’t shown the fields to submit my login details?
If so, could you resend the option so I can submit them properly? If that is not the issue, please let me know why I wasn’t shown the fields and how I can proceed to share my backend access securely.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
As you can see on the screenshot, your current homepage is using the WordPress Editor as a translation method. See the right sidebar at "Translations".
This translation method is dedicated to use different layouts per languages. If the image appears different on one of the translation, then this is is because you or someone else changed the setting in Elementor for this page.
If you want to make sure that layouts and styles always remain identical on all translations, I suggest you use the "WPML Translation Editor" as the translation method.
Despite my multiple attempts to clearly explain the issue, it seems there has been a consistent misunderstanding. My concern is not about translation methods or updating translations, but about gaining independent control over background images on translated pages, similar to how I can control text by switching off the WPML translation editor.
The responses so far have not addressed the core issue, and I feel that we’ve been going in circles with indirect communication that does not resolve the problem. At this point, it is clear that the approach so far is not effective.
I respectfully request that this ticket be escalated to someone capable of understanding the issue and providing a clear, direct solution. I am looking for straightforward communication that focuses on solving my issue, without shifting the focus to unrelated aspects or avoiding the topic at hand.
I hope we can move forward with someone who can address my concern directly and efficiently.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Take kindly note, that I have been working on WPML Support for more than 6 years and I am a W3C-certified Frontend Web Developer.
My prior comment did explain in detail what is causing this issue. Please explain what you do not understand about my prior comment and I will be glad to explain it in more detail.
The reason for the issue:
Your pages use different styles inside Elementor's settings.
See screenshots. See left bottom corner:
The first container on your pages uses a background image.
Switch to the styles tab. You will see that the settings are not identical from one page to another and you need to make sure to use the same settings on all pages.
I appreciate your response, but your recommendations have not resolved the issue. I followed your instructions exactly, yet the image on the German version is now completely messed up. Even reverting the settings does not restore the correct display. See attached screenshots.
Frankly, I fail to understand why this issue is being pushed back to me when you have full back-end access. If your suggested changes were truly the solution, you should have applied them yourself and demonstrated the fix instead of sending me back to troubleshoot. That was the entire point of granting you access.
At this stage, I need real assistance, not repetitive suggestions that clearly do not work. If the issue is more complex than initially assessed, say so and escalate it accordingly.
Since the issue is now worse after following your advice, I urge you to fix it directly.
I will not go in circles repeating ineffective steps.
That is the whole point of granting you access so you can troubleshoot directly.
Looking forward to a real solution or a proper escalation.
