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Last updated by Victor Pietro Moreno 3 days, 6 hours ago.

Assisted by: Bruno Kos.

Author Posts
March 12, 2025 at 11:01 pm #16809416

Victor Pietro Moreno

Background of the issue:
I am trying to add a translation to Japanese using the Advanced Translation Editor. When I click to 'Add translation to Japanese', I am redirected to the Advanced Translation Editor page to check the results. URL: hidden link

Symptoms:
When I try to click on one of the translated texts, the screen goes completely blank, and I can't edit the resulting translation. The blank screen can only be closed if I reload the page. I expected to see somewhere to edit the resulting translation, but instead, I got a bugged blank screen.

Questions:
Why does the screen go blank when I try to edit a translated text in the Advanced Translation Editor?
How can I resolve the issue of the blank screen to edit translations?

March 13, 2025 at 7:07 am #16809973

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

So the issue occurs in hidden link and not when you click "Complete translation" and return to WordPress dashboard?

I tried it on that site and this is what I see:
hidden link

Can you record a video using tool such as hidden link to show me what happens in your case?

And can you try another browser or clear the browser cache?

March 22, 2025 at 1:38 am #16846761

Victor Pietro Moreno

Hi Bruno, really thanks for getting back to me. Sorry for my late response.

The advanced editor still won't work with me (using Chrome and cleaned cache already), but seems like our client was able to use it normally, so it won't be a problem.

Thanks for your support!