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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 6 replies, has 2 voices.

Last updated by Kor 1 year, 10 months ago.

Assisted by: Kor.

Author Posts
July 1, 2023 at 7:44 am #13926897

meszarosT

I have this error:

Cannot load content for translation

The Advanced Translation Editor could not process this content (Failed to parse because your job is above file limit of 1MB). If you keep seeing this error, please contact our support team.

I found out that is a WPML issue - yesterday your support guy told me it is a CURL issue but it is not the case - I have checked with them and they allow SSLV3 also applied this in wp config:
/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

SO here is the proof it is a WPML issue https://wpml.org/forums/topic/the-advanced-translation-editor-error-cannot-load-content-for-translation/

Please assist me with this issue

Screenshot 2023-07-01 at 00.13.42.png
Screenshot 2023-06-30 at 21.56.21.png
Screenshot 2023-06-30 at 21.58.36.png
July 3, 2023 at 11:52 am #13932449

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Could you please try making minor edits to the primary language and then, try translating it again and see if it works?

If the issue persists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

July 4, 2023 at 9:17 pm #13944863

meszarosT

Please perform the minor edits on your side - please check and let me know if it has worked - we really need this sorted asap

July 5, 2023 at 7:05 am #13946047

meszarosT

Please let me know what is the status of the issue - Please perform the minor edits on your side as per your advice - please check and let me know if it has worked - we really need this sorted asap

July 5, 2023 at 7:54 am #13946655

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I can replicate the issue you had there.

Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own?

We usually recommend the free Plugin “Duplicator” for this purpose.

If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded.

★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/

If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.

Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big).

Your next reply will be private, which means that only you and I will be able to see it and have access to it.

You can paste the link to the file there.

Once the problem is resolved I will delete the local site.

July 6, 2023 at 7:23 am #13955613

meszarosT

Were you able to fix the problem? Please feel free to create a snapshot yourself and troubleshoot - I am not able to duplicate myself at the moment

July 6, 2023 at 6:32 pm #13962843

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I failed to create a snapshot hidden link . Could you please share FTP access here so that I could escalate this to our 2nd Tier Support for further assistance?

Your next reply will be private, which means that only you and I will be able to see it and have access to it.

The topic ‘[Closed] Cannot load content for translation The Advanced Translation Editor could not p’ is closed to new replies.