Can't translate properly since WPML change in applying markers

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 11 replies, has 1 voice.

Last updated by Kor 1 day, 2 hours ago.

Assisted by: Kor.

Author	Posts
February 10, 2025 at 2:39 pm #16687661
Mary	Background of the issue: I am trying to translate content on my site hidden link using the WPML translation editor. Recently, the way to apply markers and links has changed, affecting my translation process. Symptoms: I can't properly translate a page or post. I have to translate one line, save it to memory, exit the WPML translation editor, and repeat the process for each line. Applying markers or links is also problematic; sometimes clicking on a marker does nothing. Questions: Why has the process for applying markers and links changed in the WPML translation editor? How can I resolve the issue of having to exit and re-enter the WPML translation editor for each line translation? Is there a way to make applying markers or links more straightforward in the WPML translation editor?
February 11, 2025 at 7:29 am #16690141
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. You should be able to translate and save all the content from the page, without the need to exit the editor. Can you please a video of the issue so we can see and better understand what is wrong? Thanks, Drazen
February 12, 2025 at 4:15 pm #16697821
Mary	Sure, you can view the video here: hidden link
February 12, 2025 at 4:51 pm #16698097
Mary	I also just found out that if I edit the page in its source language... I lose all the lines I had translated before in the ATE and need to start over. So these are all new issue the have come up over the past week.
February 14, 2025 at 9:05 am #16705370
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've checked your translation id here hidden link and I'm able to replicate this issue. Please allow me to escalate this to our 2nd Tier Support for further assistance.
February 14, 2025 at 10:13 am #16705667
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Could you please retest again? Our Advanced Translation Editor Developers released an hotfix earlier and it seems to work fine now when I tried to translate the page hidden link Let me know how it goes.
February 14, 2025 at 7:29 pm #16707967
Mary	Should I have to update WPML at my end? If so I don't see that option. But when I tried to translate the same page, the same issue came up. Sometimes I can update 1 line, sometimes 2 lines, but never more, before it stops working. I also tried creating a completely new page. I tested translating it when it was still a draft, and then when it was published. In both cases, the same issue came up.
February 17, 2025 at 6:49 am #16711728
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, please backup and update all WPML plugins to the latest version. Sorry, I can't seem to replicate the issue on my end. But anyway, could you try using another browser and see if it works?
February 17, 2025 at 12:27 pm #16714175
Mary	What I meant is that I don't see an update available since you released the "hotfix". That said, it seems to be working this morning. Thank you.
February 17, 2025 at 2:30 pm #16714974
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry for the confusion. The hotfix is applied directly to the Advanced Translation Editor and not the WPML plugin. The changes will be applied directly without needing to apply any changes on your end.
February 18, 2025 at 7:51 pm #16720743
Mary	Ok, thanks. I've been testing it to see if the problem is 100% fixed. In Firefox, everything works well. In Chrome, I still have the same issue. I did close the browser, empty the browser cache and try an incognito window and the issue remained. Despite this, could it still be a caching issue? Have you tested it in Chrome at your end? Thank you.
February 19, 2025 at 12:42 am #16721412
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It's working fine here for me on Chrome. Have you tested it on another computer? I suspect the issue is isolated to your end for some reason.