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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Last updated by Kor 4 months, 3 weeks ago.

Assisted by: Kor.

Author Posts
July 22, 2024 at 3:14 pm #15987626

alvaroG-27

Background of the issue:
I am trying to resolve an issue where the English category is not showing products. The issue can be seen on this page: hidden link. I expected to see the products on this page: hidden link.

Symptoms:
The English category page is not displaying products as expected.

Questions:
Why is the English category not showing products?
How can I fix the issue with the English category page?

July 23, 2024 at 8:04 am #15991123

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for reaching us.

I suspect the translated products are not synced properly hence not displaying the products in the product category.

Could you try editing this translated product hidden link and resave it(click update)?

Then, let me know if it shows up in the product category.

If the issue persists, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

The topic ‘[Closed] english category not showing products’ is closed to new replies.