This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is trying to translate the 404 system page using WPML, but in the translation editor, no elements appear except for the title of the page.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Open the default language 404 template in Edit mode.
2. Make a small change, such as adding a space or a + sign in your page/post title.
3. Update the page by pressing the “Update” button.
4. Remove the small change you made in step 2.
5. Update the template again.
6. Open the translated page in the WPML Translation Editor and check if the text and buttons are now available for translation.
If the issue persists, we suggest providing temporary access (WP-Admin and FTP Login info) to your site, preferably a staging site, so we can look into your setup and debug the issue. Please ensure to back up your database and website before making changes.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Last updated by 2 months, 4 weeks ago.
Assisted by: Noman.
