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[Closed] Job not found when i select Translation

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Supporter timezone: Asia/Karachi (GMT+05:00)

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Last updated by Noman 3 weeks, 4 days ago.

Assisted by: Noman.

Author Posts
April 8, 2025 at 11:48 am #16908901

marelvaB

Background of the issue:
I am trying to use the Translation option on my site hidden link.

Symptoms:
When I select the Translation option, no contents load, and I see the message 'Jobs could not be loaded'.

Questions:
Why are the translation jobs not loading when I select the Translation option?
April 8, 2025 at 2:10 pm #16909873

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

To further debug this issue without affecting your live site, I have set up a fresh WP site on a test server(cloudways). Please migrate your site to our test server and send me wp-admin login info of the migrated/test site.

I shared the migration details in my previous private reply.

Thank you for your cooperation
April 9, 2025 at 6:11 am #16911435

marelvaB

okay i will upload in your server and update you
April 9, 2025 at 8:51 am #16911970

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Perfect, thank you! Let me know once it’s done, and I’ll start checking the issue.
April 11, 2025 at 10:05 am #16921970

marelvaB

Hello i found issue can you pelase tell me what can i do that : [11-Apr-2025 09:58:13 UTC] PHP Fatal error: Uncaught DivisionByZeroError: Division by zero in /var/www/vhosts/glowexpert.nl/shop.glowexpert.nl/wp-content/plugins/sitepress-multilingual-cms/classes/API/REST/jobs/class-wpml-tm-rest-job-progress.php:41
April 13, 2025 at 9:59 am #16926269

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Sorry for the delay, I was off during the weekend (Friday-Saturday). Thanks for sharing the error details.

Please follow the workaround suggested in the resolved summary of the below threads after taking a full site backup (mandatory).
- https://wpml.org/forums/topic/if-i-click-on-the-job-page-within-wordpress-it-says-that-jobs-cannot-be-loaded/
- https://wpml.org/fr/forums/topic/split-impossible-de-charger-les-travaux/

Once done, check if you can access the Translation Jobs section. Also, confirm whether the fatal error still appears in your debug.log file.

Please let me know the results,
Thank you for your cooperation and patience

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