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Tagged: Exception
This topic contains 3 replies, has 2 voices.
Last updated by Mihai Apetrei 1 year, 5 months ago.
Assisted by: Mihai Apetrei.
Author | Posts |
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July 17, 2023 at 7:40 pm #14053283 | |
fredF-12 |
Hello guys, could you please help me with the issue explain the in the screencast linked below ? I have 3 languages configured for a page but only 2 languages are available on the Front End hidden link Thanks. |
July 19, 2023 at 9:55 pm #14068763 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there. That is super weird indeed - never seen something like this. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: **IMPORTANT** - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Kind regards, |
July 21, 2023 at 8:21 pm #14082085 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi and thank you for the credentials. I can confirm that I was able to log in successfully. I am spending more time on this and I will get back to you as soon as I have more feedback. I will leave the ticket assigned to myself for the moment. Kind regards, |
July 25, 2023 at 6:43 am #14093291 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there. I'm back. The issue might be related to the fact that you already have 2 removed pages in the English version of the site for the contact page. You have them in the "Trash", so you would need to remove them from the trash first and then you might need to re-translate the contact page. Please let me know how that goes. I'm also attaching a screenshot below. You can find them here: Mihai |