[Resolved] Losing manual translations when modifying homepage
This thread is resolved. Here is a description of the problem and solution.
Problem: You are experiencing issues where manual changes to your homepage in Italian cause the English and German translations to revert back to the original automatic translations. Solution: We have identified a related issue which you can review here: Editing Translated Posts Directly Can Result in Lost Content. To prevent your translations from reverting, we recommend deactivating the WPML String Translation plugin while editing the translations. Please test this scenario by deactivating the plugin and then making changes to see if the problem persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
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Background of the issue:
I am trying to make manual changes to the homepage in Italian, and I noticed that the English and German translated pages revert back to the original automatic translation.
Symptoms:
The German and English translated homepage reverts back to the initial translation after making manual changes.
Questions:
Why do the English and German translations revert back to the original automatic translation after manual changes?
How can I prevent the translated pages from reverting back to the initial translation?
Welcome to WPML support. It is not possible to mix and match the Advanced Translation Editor and manual translation mode. That is why you see the behavior.
You will need to decide if you want to use one or another.
If you want to do manual translation please go to the edit screen of the homepage and select the Native WordPress Editor on the sidebar under the languages section. And then you will be able to use manual translation for that page.
I've done that for all website before Opening this ticket. It was working fine for all pages but I don't understand why it happens for the homepage even though I've already set wordpress editor also for this.
I see theres only for the homepage a small flag about minor changes which is not checked. Might this be the issue?
Thank you for setting the manual translation to WordPress Editor. The minor edit checkbox is for scenarios that you use the translation editor and you do not want the translation to be updated for some reason.
That should not have any effect on your workflow and you can keep it unchecked.
Now that you have the setting, please test again and see if the issue happens again for you.
If yes, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Make sure you set the next reply as private.
Also giuve me the steps I should take to see the copying problem.
Yes, I've already set the worldpress editor on all pages and still the same problem occurs, as i mentioned in my previous message.
Please help me to solve it because it's the second time I'm oppe ing the same ticket and doesn't get solved.
Kindly let me know where I can send the admin details.
Thank you.
Would you please use loom.com to record the steps you take so I can see the problem to be able to identify it?
Please share the link to the video here. After that, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Thank you very much for the detailed video that helped me understand the issue.
This is indeed a compatibility issue with the Bold Builder and WPML when it comes to the front end usage in Bold Builder.
I used the backend builder and the problem did not occur. I created a video:
hidden link
To be able to report the compatibility issues, we need to replicate the issue on a clean installation.
I created a clean installation of WordPress, WPML, and all necessary WPML add-ons.
You can access the WordPress dashboard using the link below:
hidden link
Kindly follow the steps below:
- Install Bold Builder
- Try to replicate the issue.
This will help us to report the probable issue to the compatibility team and solve the possible problem faster.
Thanks. If the issue with the backend also remains the it is indeed a compatibility issue on a manual editor mode and this will need to be reported to the compatibility team as mentioned in the reply above.
So I'd appreciate it if you could follow up on that.
Sorry for our late reply, please consider that you should not import anything, just adding a sample page with minimum content that show the issue would do the trick.
Importing any data will defeat the purpose of a clean installation and avoiding any possible environmental effect.
I activated automatic translation test server which will add the language code at the beginning of the content to differentiate between original and translated content and you can use that now
