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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client accidentally triggered a translation request for their Services page in all available languages, which they did not intend to do, and they are concerned about using their translation credits prematurely.

Solution:
Firstly, we confirmed that only a few pages had been translated to Spanish, and the Services page in French and German had not been translated yet, which means the translation credits were not used. This situation occurred because the client had the 'Translatable - use translation if available or fallback to default language' option selected in WPML>>Settings>>Post Types Translation, which lists pages/posts in secondary languages without translation or content duplication. For more details, we provided a link to the documentation:
Displaying Untranslated Content on Pages in Secondary Languages.

Since the client has chosen the 'Translate What You Choose' option in WPML>>Settings>>Translation Mode, they need to manually send posts and pages for automatic translation. We provided documentation links for further guidance on automatic translation and managing multiple translation jobs in bulk:

We also directed the client to check the existing translation jobs and their status at:
Translation Jobs Status Page.

If the solution provided here is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us at the WPML support forum.

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This topic contains 2 replies, has 2 voices.

Last updated by Bigul 10 months, 1 week ago.

Assisted by: Bigul.

Author Posts
February 29, 2024 at 7:37 pm #15360394

davidM-300

Hi,

I am in the early stages of implementing WPML on my site.

I have opted to use automatic translation, but only of specific pages, in specific languages, as I choose to have them translated.

So far, that has only been a small handful of pages, and only in Spanish, while we work the bugs out before moving on to other languages.

Somehow, I appear to have inadvertently triggered a translation request of our Services page in every single language we have made available. This is not something we want and we definitely don't want to use our translation credits in this way, at this time.

With that said, when I check the specific url for French or German, it appears neither has actually been translated yet.

hidden link
hidden link

So I am hoping this means (A) our translation credits have not been used for this (yet) and (B) that there is some way to reverse/cancel this translation request, so it doesn't take place until we intend for it to happen.

Please advise and thank you ahead of time for your assistance.

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March 1, 2024 at 8:40 am #15361398

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Now the following pages look like a duplication of the original language page - hidden link

hidden link

hidden link

This requires further checking. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul

March 2, 2024 at 6:05 am #15365271

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the login information. Please check the attached images. Now you have translated a few pages to Spanish only. Like the following.

hidden link

hidden link

The pages show all the languages like the following because you have selected *Translatable
use translation if available or fallback to default language* option for WPML>>Settings>>Post Types Translation. So it will list the pages/posts in secondary languages without translation or content duplication. Refer to this article for more details - https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#using-the-default-language-as-a-fallback-for-untranslated-content

hidden link

hidden link

Now you have selected the *Translate What You Choose* option in WPML>>Settings>>Translation Mode. So we have to send the posts and pages for automatic translation. Refer to the following documentation for more details.

https://wpml.org/documentation/automatic-translation/automatically-translating-multiple-translation-jobs-in-bulk/

https://wpml.org/documentation/automatic-translation/#translating-individual-pages-posts-and-other-content-automatically

Please visit this URL to see the existing translation jobs and their status - hidden link

--
Thanks!

Bigul

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