[Escalated to WPML Developers team] Per product shipping and WPML. Swedish price not working.

Hi there,

Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or if I can help with the issue quickly.

I understand you're using WooCommerce Per Product Shipping, and on the checkout, the shipping cost for the other languages doesn't work as expected.

I have created the following sandbox website: hidden link - please use that quick login URL to reproduce the issue and we'll take it from there.

Looking forward to hearing back from you.

Hi, and thanks for replicating the issue on the sandbox site.

I'll continue to help you with this issue.

However, I don't see the issue. To me, things look like they should. Here is what I tried.

1. I selected the only translated Swedish product and added it to the cart.

2. I then proceeded to the checkout page.

3. I selected Sweden (Sverige) as the country in the address option on the checkout page.

4. On the billing details (right side), I see the 100 kr added to the price. Please see the attached screenshot swedish-kr-shipping-price.jpg.

5. When I switch to the Finnish language, I can see the price in Euros without the shipping added. Please see the attached screenshot sweden-price-no-shipping.jpg.

Can you see that it is OK, or have I missed the point of the issue?

Regards,
Itamar.

Hi,

I see. Please understand I'm unfamiliar with the Per Product Shipping plugin and its settings.

I can see that it also does not work for the original product in Finish and if Finlad is chosen as the country. Even in this case, the 'Per-product shipping' cost is not being added, and there is free shipping. Please see the attached screenshots.

If you make the Per-product shipping option work for Finland, we will try to see why it is not working for Sweden.

Please note that, in case you need further help, I'll be able to help further on Sunday.

Hi,

First, I'll start by saying that, indeed, the 'Per Product Shipping' plugin is officially compatible with WPML and WooCommerce Multilingual & Multicurrency, as we state here.

https://wpml.org/plugin/per-product-shipping/

It was last tested on: March 29, 2023. However, sometimes new compatibility issues arise, and we are here to check and correct them, if possible.

However, this is not what I see. From my checks, this problem that you report does not occur. I'll explain now what I checked and found in the hope that it will help you understand the confusion.

You are right, and thanks for pointing out the following to me. If Free Shipping is enabled for a shipping zone and selected in the cart or checkout, then no per-product shipping cost you set will be added to any additional shipping methods. 'Per Product Shipping' explain this in the documentation here.

https://woocommerce.com/document/per-product-shipping/#:~:text=(excluding%20free%20shipping)%20you%20have%20activated

So there needs to be a shipping method with a rate. Not to confuse us, I deleted the Free Shipping method.

In addition, please know that you need to add a price for the 'Item Cost (Excl. Tax)'. For Finland (FI) you only added a price to 'Line Cost (Excl. Tax)' and left 'Item Cost (Excl. Tax)' with 0.00. Please see the attached screenshot fi-item-cost-0.jpg.

Moreover, you added the per-product price for Sweden on the translated product. Please see the attached screenshot se-per-product-price.jpg. This is not the right way of doing it. It should be added to the original product, and it will also be applied to the translated product. Therefore, I changed it and included FI and SE shipping zones on the original product. Please see the attached screenshot per-product-shipping-on-original.jpg.

Now I can see that it works for Finland, Sweden, Euro, and Kr.

For Finland, according to the settings, the price is 63 Euros. And the calculation is as follows:

25 product price
+
8 Flat rate price
+
15 Line Cost (Excl. Tax) price
+
15 Item Cost (Excl. Tax) price
=
63

Please see the attached screenshot finland-checkout-price.jpg.

And for Sweden, according to the settings, the price is 525 Kr. And the calculation is as follows:

25 product price
+
100 Flat rate price
+
200 Line Cost (Excl. Tax) price
+
200 Item Cost (Excl. Tax) price
=
525

Please see the attached screenshot sweden-checkout-price.jpg.

Please remember that in WooCommerce -> WooCommerce Multilingual & Multicurrency -> Multicurrency, you have set the exchange rate of Euro <-> Kr to 1 EUR = 1 SEK.

So as far as we can see, this is working as expected, and there is no compatibility problem with WooCommerce Multilingual & Multicurrency and the Per Product Shipping plugin.

Please let me know if this clears this issue or if you have further questions.

Regards,
Itamar.

Great!

You wrote: "WooCommerce should probably disable the option of adding seperate Per Shipping method prices for the language versions as it is confusing."

I'm not sure what you mean. For your information, the shipping method has nothing to do with the language.

In any case, I'm glad that the issue is solved now.

Please let me know if you have further questions or mark this ticket resolved.

Best Regards,
Itamar.

Great, I'm glad things work now, and you can continue working.

You wrote: "There should be no situation where users should edit this on the version of a translation right?"

I've escalated this issue to our compatibility team. Let's see what they have to say about it. I'll update you here.

Regards,
Itamar.

Hi,
Update
This issue has been escalated to our developers. Meanwhile, we have a workaround that will lock the related fields and prevent the possibility of adding per-product shipping prices on the translated products.

Add the following function to the functions.php file of the site's theme.

add_filter( 'wcml_js_lock_fields_classes', 'add_js_lock_fields_classes' );

return $classes;
}


**** Important! Please make a full site backup (files and DB) before you proceed with those steps****