problems with changing from subdirectory to new domain

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was facing issues after changing from a subdirectory to a separate domain for the Spanish version of their site. Specifically, they encountered problems with editing Spanish pages in the front-end editor, displaying a different logo for the Spanish site in the global header, and the Spanish homepage initially displaying in German.
Solution:
1. For the issue of the Spanish homepage showing in German, we identified it as a browser caching issue. We recommended the client to try accessing the site in a different browser or in incognito mode.
2. Regarding the different logo for the Spanish site, we advised the client to ensure they are using the correct settings in Divi. We provided guidance on setting up a different logo for different languages by referring to our documentation on Divi theme compatibility (Divi Builder) and using different translation editors for different pages (different translation editors).

If these solutions do not resolve your issues or seem outdated, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Compatibility

This topic contains 12 replies, has 0 voices.

Last updated by Itamar 5 days, 21 hours ago.

Assisted by: Itamar.

Author	Posts
January 20, 2026 at 2:19 pm
Peter	I have started the process of changing from subdirectory (/es) to separate domain for Spanish (mindfulnessconjuliane.es) 1) I can't seem to be able to edit any spanish pages in the front end editor, but it works fine for German 2) I am trying to have a different logo in the global header for spanish but it alwats shows just one, despite me copying the global template and making it different and selecting spanish pages to be using it 3) For some reason it always show the spanish Home page in German, once on that and clicking on the spanish flag, it shows the spanish one.
January 20, 2026 at 6:06 pm #17747898
Peter	This issue with different logos depending on language is still unresolved.
January 20, 2026 at 6:14 pm #17747931
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, As I mentioned, the way you created the Divi header and footer on your site and expected them to work across different languages is the wrong approach. You would need to follow these steps to make different headers for each language. 1. Go to WPML -> Translation Dashboard -> Divi Header Templates. 2. Edit the Divi header by clicking the 'Edit' option. Please see the attached screenshot, click-edit.png. 3. Edit its translation into Spanish with the WordPress editor. Please see the attached screenshot manual-edit.png. 4. Duplicate it into Spanish. 5. Click the 'Translate Independently' option. 6. Replace the logo image with the image you want for Spanish. This is according to our guide here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/. I've just tested this on my test site, and it works. However, on your site, for an unknown reason, the current header and footer template (the one that is set to show for all pages) is not showing in WPML -> Translation Dashboard. My suggestion is to delete the current header and footer templates and create a brand-new one. Then go to WPML -> Translation Dashboard and proceed as I explained above. ** Important! Please make a full site backup (files and DB) before you proceed with those steps** If you have a staging site, a copy of your site on the same server, then it is better to try there first. If you want, I can try it for you and record a video. For this, please share access to your staging site with me. I'm enabling a private message for the following reply. Regards, Itamar.
January 25, 2026 at 11:47 am #17759952
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the access details. I'm not working today (I'll be back to work tomorrow), but I took the time to get back to you. You mentioned in your last reply that you have not heard from us since the chat. But this is not the case. Please see my detailed reply above from January 20. I explain how things should be done and what I suggest you do on your site. Did you see this reply? DO you have any questions about it? Regards, Itamar.
January 25, 2026 at 1:04 pm #17760078
Peter	I now have seen your response above, sorry. However it fails at when I try to edit the template 1. Go to WPML -> Translation Dashboard -> Divi Header Templates. 2. Edit the Divi header by clicking the 'Edit' option. Please see the attached screenshot
January 26, 2026 at 9:10 am #17761484
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'm sorry, but according to the screenshot you shared, it seems you didn't understand what I explained. I'm sorry if the problem was in my explanations. I don't get the problem you show in the last screenshot you sent. As I suspect, this might point to a broader problem with Divi. In an attempt to explain things better, please see the following video I recorded while checking things on your site: hidden link Does this video help to solve the problem? If not, please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All-in-One Migration. Please let me know if you agree. I'll then investigate this problem on my local server and hopefully have a better idea of the issue and how to fix it. Regards, Itamar.
January 26, 2026 at 3:40 pm #17763386
Peter	Hi, Tried your suggestion, I did duplicate the global template. but it does not show up in the WPML Translation Dashboard. Therefore I seem to be unable to access them via this option. The edit was an issue with my PC, I rebooted and it now works again. Re the Header/Footer, I had the same issue and Google said: Divi headers and footers disappear because they have been replaced by a custom layout in the Divi Theme Builder, which overrides the default WordPress Customizer settings. To fix this, edit the header/footer directly via WP Dashboard > Divi > Theme Builder. So what remains is to find a way to have the Default Website Template showing up in the Translation. Any ideas?
January 27, 2026 at 10:29 am #17766200
Peter	I have a Duplicator version ready but can't upload it to this site or use wetransfer as I don;t have your email address. Please advise how I can transfer the file to you.
January 27, 2026 at 10:56 am #17766361
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, Those Divi default website templates appear in WPML -> Translation Dashboard under Divi Layouts. Please see the attached screenshot divi-layout.jpg. So it appears that the currently active header is 'Header German'. I switched the logo there, and now the result is the following. Please see the screenshots. German: german-logo.jpg Spanish: spanish-logo.jpg Is this the desired result? If not, please change the German logo to the desired logo and don't do anything else. Regards, Itamar.
January 27, 2026 at 10:59 am #17766411
Peter	YES, that's it. All that remains, not part of the initial problem but noticed later, is that we change the email address in the respective footers to be the .de for German and the .es for Spanish. I tried but so far failed to manage this
January 27, 2026 at 11:02 am #17766436
Peter	Hang on, I just seen that it sort of worked, must be cache issue on my side, just need to fix the email address in the mailto:
January 27, 2026 at 11:11 am #17766461
Peter	I can't seem to find the place where I am able to change the email in the actual code mailto:... It shows the spanish email address on the screen, but when you move mouce over, it then displays the mailto: with the german email address. Any suggestions where I am able to adjust this? New threads created by Itamar and linked to this one are listed below: https://wpml.org/forums/topic/split-issue-with-the-email-address-in-the-transalted-footer/ https://wpml.org/forums/topic/split-issue-with-the-email-address-in-the-transalted-footer-2/
January 27, 2026 at 1:26 pm #17767292
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'm glad that the logo issue is fixed now! I'd appreciate it very much if you could mark this ticket as resolved. In our forum, we try to keep one issue per ticket. Therefore, I've split the other ticket and created a new ticket with this issue. Please see the new ticket here. https://wpml.org/forums/topic/split-issue-with-the-email-address-in-the-transalted-footer-2/ Thanks, Itamar.