products not visible in translated taxonomies

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Supporter timezone: Europe/Rome (GMT+02:00)

Tagged: Bug

This topic contains 10 replies, has 1 voice.

Last updated by Laura 1 day, 1 hour ago.

Assisted by: Laura.

Author	Posts
June 17, 2025 at 6:28 pm
aldoR-6	Background of the issue: I have translated all products and taxonomies, specifically product categories, using WPML. I am trying to make these translated categories visible on the front end of my site, hidden link. Symptoms: The translated product categories are empty on the front end, even though I can see the products assigned to them in the backend. Questions: Why are the translated product categories empty on the front end? How can I make the translated products visible in their respective categories on the front end?
June 17, 2025 at 6:58 pm
June 18, 2025 at 10:34 am #17145597
aldoR-6	Would be great to receive some assistance with this 🙂
June 23, 2025 at 9:49 am #17159128
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, I'm downloading a backup to test in local, I'll update you as soon as possible.
June 23, 2025 at 10:14 am #17159251
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Can I install Duplicator Pro? The backup is over 17G, I can't possibly use that
June 24, 2025 at 10:46 am #17164355
aldoR-6	Hi Laura, yes of course!
June 25, 2025 at 4:30 pm #17170344
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Sorry for the late reply, but I'm having issues installing the local copy, it doesn't allow me to access the backend. Do you have a staging site by any chance?
June 25, 2025 at 5:45 pm #17170594
aldoR-6	Hi Laura, No staging site I am afraid. This is why I needed to open a ticket instead of live chat. What would you like to try? Maybe this is possible on the live site?
June 25, 2025 at 7:01 pm #17170723
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	For sure I'd have to deactivate all plugins except WPML. Maybe you could try with a plugin like WP Staging?
June 26, 2025 at 7:53 am #17171779
aldoR-6	I created a staging site for you with WP Staging: hidden link Hope this helps! The credentials are the same as the ones shared earlier.
June 26, 2025 at 12:29 pm #17173467
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Thanks, I'll check it.
June 26, 2025 at 4:50 pm #17174809
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Unfortunately, I couldn't find a solution. I escalated the issue to the 2nd tier, I'll let you have news as soon as possible.