This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where the purchase confirmation email shows a duplicate string. Solution: We have released an update to address this issue. We recommend updating the WCML plugin to the latest version to fix the problem. If this solution doesn't resolve the issue or seems irrelevant to your situation, please open a new support ticket with us.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
Thank you for your response. I've obtained the duplicator copy, and I'll review it as soon as I can. I'll get back to you promptly with any updates or findings.
I appreciate your understanding. Regrettably, I require additional time to conduct a thorough investigation. Rest assured, I will get back to you promptly.
I'm sorry for the delay in getting back to you. I'd like to take this issue to our 2nd Tier Support for a more in-depth investigation. I attempted to replicate the problem on our sandbox site, but everything seems to be functioning correctly there. It appears that the problem is specific to your end. Do you have an additional staging site where I could disable some plugins to help our 2nd Tier Support examine the issue with fewer active plugins?