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This topic contains 6 replies, has 2 voices.

Last updated by Rick Hunnersen 1 year, 1 month ago.

Assisted by: Dražen.

Author Posts
December 11, 2023 at 10:09 am #15035281

Rick Hunnersen

I will try this on a different domain, since I don't want to break the current site.

In the meantime, can you help fix the problem that the shop page is empty?

The Dutch shop page (/nl/winkel) has all the products, but the /shop page is empty. How come?

December 11, 2023 at 10:13 am #15035323

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I can not access your website, so difficult to say from my side what could be the issue.

First I would advise checking if products are published and the pencil icon is showing for another language, by going to Porudcts > All and checking icon and other language post are not drafts.

Then it could be how are you creating and showing the shop page, maybe if you are using some page builder and selecting specific categories, you need also on 2nd language to select the correct translated categories, or again maybe some issue with some pluign and etc.

As said this is just a wild guess from my side, I would first advise checking suggestions from previous tickets, and once solve that we can get back to this issue and ticket.

Regards,
Drazen

December 11, 2023 at 11:26 am #15036297

Rick Hunnersen

Hi Drazen,

The shop pages are the regular WooCommerce pages. All out of the box, no page builder elements.

amsgen.rhun.it (pw: letsrhunit)

see: hidden link and hidden link

December 11, 2023 at 1:11 pm #15037423

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for getting back.

Can you please confirm products are translated, for example I checked next product and can see it is not translated or translation is not published.

- hidden link

Please go to WooCommerce > WooCommerce Multilingual> Products and make sure the pencil icon is showing for translation.

Regards,
Drazen

December 11, 2023 at 2:15 pm #15038409

Rick Hunnersen

Hi there,

Not all products are translated, but most are.

And it's only the overall shop page that doesn't show any records. See example that works:

hidden link
hidden link

but

hidden link
hidden link

/shop should show products since the categories also show translated product, but as you can see it's empty.

December 12, 2023 at 7:28 am #15042449

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks.

Yes, you are correct it should show, but to understand and check it I would need to login.

Please make a full backup of your site (files and database) and confirm it in your next reply.
If possible please provide access to the staging website, not production.

Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly.

I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.

I would need to access both your site's wp-admin and FTP account, if possible.

I have enabled the private username and password fields in your next reply.

I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.

You can safely add your information into these fields.

Regards,
Drazen

December 12, 2023 at 9:07 am #15043377

Rick Hunnersen

Before we do this maybe you can tell by the following:

I deleted all shop pages in every language and regenerated these pages in WooCommerce.

Now I have one shop page in Dutch:
hidden link

As you can see, this one is empty.

But hidden link (which is not a page in the backend) still works.

In the WPML Multilanguage plugin it still says that 'shop' is the main page, but all other pages are set as English as default, so is the website.

Any ideas?

Schermafbeelding 2023-12-12 om 10.06.35.png
December 12, 2023 at 9:20 am #15043563

Rick Hunnersen

Seems like I fixed it.